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The six disciplines of strategic thinking by Michael D Watkins
Book Strategy Leadership
The Six Disciplines of Strategic Thinking
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Case Study
bKash: Financial technology innovation for emerging markets

The founder of bKash Limited (bKash), a successful mobile financial services (MFS) model pioneered in Bangladesh, built the company from scratch, targeting services at the lower socioeconomic segment of society and eventually acquiring 26 million customers. bKash has had a positive impact on the lives of countless poor people and has gained worl…

Innovation Finance Technology Management Emerging Market
2023-2024 Ivey Publishing Best Seller Award (11th among 25 expert cases)
By Ishtiaq Pasha Mahmood, Marleen Dieleman and Narmin Tartila
© 2017
bKash: Financial technology innovation for emerging markets
By Ishtiaq Pasha Mahmood Marleen Dieleman and Narmin Tartila
©2017
Summary
The founder of bKash Limited (bKash), a successful mobile financial services (MFS) model pioneered in Bangladesh, built the company from scratch, targeting services at the lower socioeconomic segment of society and eventually acquiring 26 million customers. bKash has had a positive impact on the lives of countless poor people and has gained worl…
2023-2024 Ivey Publishing Best Seller Award (11th among 25 expert cases)
Copyright ©2017
Copyright owner External Copyright
Organization bKash
Industry Finance and Insurance
Available Languages English
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Case Study
National Payments Corporation of India: Cutting-edge Fintech ecosystem innovation in India

In recent years, India had experienced a digital revolution, emerging as a forerunner in cashless payments and, in the process, dramatically raising the level of financial inclusion in the country. The National Payments Corporation of India (NPCI), established in 2008 with the mandate to improve national payment systems, became a global gold sta…

Finance Economics
2023-2024 Ivey Publishing Best Seller Award (11th among 25 expert cases)
By Marleen Dieleman, Ishtiaq Pasha Mahmood and Sadat Reza
© 2021
National Payments Corporation of India: Cutting-edge Fintech ecosystem innovation in India
By Marleen Dieleman Ishtiaq Pasha Mahmood and Sadat Reza
©2021
Summary
In recent years, India had experienced a digital revolution, emerging as a forerunner in cashless payments and, in the process, dramatically raising the level of financial inclusion in the country. The National Payments Corporation of India (NPCI), established in 2008 with the mandate to improve national payment systems, became a global gold sta…
2023-2024 Ivey Publishing Best Seller Award (11th among 25 expert cases)
Copyright ©2021
Copyright owner External Copyright
Organization National Payments Corporation of India
Industry Finance and Insurance, Financial Services
Available Languages English
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Academic publications
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Article
Deepening the conversation on systemic sustainability risks: A social-ecological systems approach

Narrow views of systemic sustainability risks can result in ecological concerns being neglected, as well as giving rise to unequal distribution and exploitation of natural resources, creating injustice. Given recent advancements in integrating justice with the safe space environmentally, as defined by the planetary boundaries, now is a critical …

Sustainability Business Ethics
By Hannah Ahlström, Amanda Williams, Emmy Wassénius and Andrea S. Downing
in Journal of Business Ethics
16 December 2024, ePub before print, https://doi.org/10.1007/s10551-024-05860-3
Deepening the conversation on systemic sustainability risks: A social-ecological systems approach
By Hannah Ahlström Amanda Williams Emmy Wassénius and Andrea S. Downing
in Journal of Business Ethics 16 December 2024, ePub before print, https://doi.org/10.1007/s10551-024-05860-3
Summary
Narrow views of systemic sustainability risks can result in ecological concerns being neglected, as well as giving rise to unequal distribution and exploitation of natural resources, creating injustice. Given recent advancements in integrating justice with the safe space environmentally, as defined by the planetary boundaries, now is a critical …
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Article
CEO identity and media perception: The influence on family firms’ brand importance

This study expands upon previous research on family firm leadership by exploring the role of CEO identity – i.e., family vs. nonfamily CEO – concerning the way media perceive the brand of the family firm– i.e., brand importance. Drawing on endorsement theory, we suggest that CEO identity influences media perception of the family firm and its bra…

Family Business
By Carlotta Benedetti, Paola Rovelli, Andrea Fronzetti Colladon, Alfredo De Massis and Kurt Matzler
in Journal of Family Business Strategy
28 November 2024, ePub before print, https://doi.org/10.1016/j.jfbs.2024.100646
CEO identity and media perception: The influence on family firms’ brand importance
By Carlotta Benedetti Paola Rovelli Andrea Fronzetti Colladon Alfredo De Massis and Kurt Matzler
in Journal of Family Business Strategy 28 November 2024, ePub before print, https://doi.org/10.1016/j.jfbs.2024.100646
Summary
This study expands upon previous research on family firm leadership by exploring the role of CEO identity – i.e., family vs. nonfamily CEO – concerning the way media perceive the brand of the family firm– i.e., brand importance. Drawing on endorsement theory, we suggest that CEO identity influences media perception of the family firm and its bra…
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Article
Navigating crisis through digitalisation and its impact on firm formality: The case of microenterprises in India

Purpose Using an institutional lens and drawing on the arguments of the external enabler perspective, this study aims to examine the role of digital technology adoption on the performance of microenterprises, with a focus on their level of formality. It further explores these relationships in the context of an external crisis, like the COVID-19…

Digital Technology Management
By Muhammad Shehryar Shahid, Esther Salvi and Mehak Sajjad
in International Journal of Sociology and Social Policy
19 November 2024, ePub before print, https://doi.org/10.1108/IJSSP-08-2024-0390
Navigating crisis through digitalisation and its impact on firm formality: The case of microenterprises in India
By Muhammad Shehryar Shahid Esther Salvi and Mehak Sajjad
in International Journal of Sociology and Social Policy 19 November 2024, ePub before print, https://doi.org/10.1108/IJSSP-08-2024-0390
Summary
Purpose Using an institutional lens and drawing on the arguments of the external enabler perspective, this study aims to examine the role of digital technology adoption on the performance of microenterprises, with a focus on their level of formality. It further explores these relationships in the context of an external crisis, like the COVID-19…
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Article
EXPRESS: Balancing resilience and efficiency: A literature review on overcoming supply chain disruptions

The supply chain risk management literature differentiates between disruption risk that arises from supply disruptions to normal activities and recurrent risk that arises from problems in coordinating supply and demand in the absence of disruptions (Kleindorfer and Saad 2005). Over the past decades, significant research has been carried out to b…

Supply Chain Resilience
By Florian Lücker, Anna Timonina-Farkas and Ralf W. Seifert
in Production and Operations Management
16 November 2024, ePub before print, https://doi.org/10.1177/10591478241302735
EXPRESS: Balancing resilience and efficiency: A literature review on overcoming supply chain disruptions
By Florian Lücker Anna Timonina-Farkas and Ralf W. Seifert
in Production and Operations Management 16 November 2024, ePub before print, https://doi.org/10.1177/10591478241302735
Summary
The supply chain risk management literature differentiates between disruption risk that arises from supply disruptions to normal activities and recurrent risk that arises from problems in coordinating supply and demand in the absence of disruptions (Kleindorfer and Saad 2005). Over the past decades, significant research has been carried out to b…
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Article
A multi-voiced account of family entrepreneuring research: Expanding the agenda of family entrepreneurship

This conceptual, multi-voiced paper aims to collectively explore and theorize family entrepreneuring, which is a research stream dedicated to investigating the emergence and becoming of entrepreneurial phenomena in business families and family firms.

Family Business Entrepreneurship
By Haja Al-Dajani, Nupur Pavan Bang, Rodrigo Basco, Alfredo De Massis and et al.
in International Journal of Entrepreneurial Behaviour and Research
November 2024, vol. 30, no. 9, pp. 2185-2233, https://doi.org/10.1108/IJEBR-05-2023-0516
A multi-voiced account of family entrepreneuring research: Expanding the agenda of family entrepreneurship
By Haja Al-Dajani Nupur Pavan Bang Rodrigo Basco Alfredo De Massis and et al.
in International Journal of Entrepreneurial Behaviour and Research November 2024, vol. 30, no. 9, pp. 2185-2233, https://doi.org/10.1108/IJEBR-05-2023-0516
Summary
This conceptual, multi-voiced paper aims to collectively explore and theorize family entrepreneuring, which is a research stream dedicated to investigating the emergence and becoming of entrepreneurial phenomena in business families and family firms.
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Article
Family CEO and radical innovation: A stewardship perspective

This article integrates the literature on radical innovation, the stewardship perspective, and family business research to develop and test a model examining the influence of a family CEO and the CEO’s generational stage on radical innovation, considering different types of family CEOs as distinct manifestations of strategic leaders’ stewardship…

Family Business Innovation
By Lorenzo Ardito, Ivan Miroshnychenko, Antonio Messeni Petruzzelli and Alfredo De Massis
in Research Policy
4 November 2024, ePub before print, https://doi.org/10.1016/j.respol.2024.105144
Family CEO and radical innovation: A stewardship perspective
By Lorenzo Ardito Ivan Miroshnychenko Antonio Messeni Petruzzelli and Alfredo De Massis
in Research Policy 4 November 2024, ePub before print, https://doi.org/10.1016/j.respol.2024.105144
Summary
This article integrates the literature on radical innovation, the stewardship perspective, and family business research to develop and test a model examining the influence of a family CEO and the CEO’s generational stage on radical innovation, considering different types of family CEOs as distinct manifestations of strategic leaders’ stewardship…
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Article
Case study: The CEO suffered a breakdown. Now what?

Alex Reinhardt was brought in to turn around a renewable-energy company that had been on the verge of bankruptcy until the German government bailed it out. After he fainted from overwork and burnout and had to take a medical leave, the board appointed an interim CEO. Now Reinhardt insists that he’s ready to return, and the board must decide whet…

Corporate Governance Leadership Change Management
By Jean-François Manzoni
in Harvard Business Review
January-February 2025, vol. 103, issue 1
Case study: The CEO suffered a breakdown. Now what?
By Jean-François Manzoni
in Harvard Business Review January-February 2025, vol. 103, issue 1
Summary
Alex Reinhardt was brought in to turn around a renewable-energy company that had been on the verge of bankruptcy until the German government bailed it out. After he fainted from overwork and burnout and had to take a medical leave, the board appointed an interim CEO. Now Reinhardt insists that he’s ready to return, and the board must decide whet…
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Article
Servicebasierte Geschäftsmodelle
Organizational Design Sustainability
By Julia Katharina Binder
in Forum
2025, no. 1, pp. 32-33
Servicebasierte Geschäftsmodelle
By Julia Katharina Binder
in Forum 2025, no. 1, pp. 32-33
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Article
Is your board a team? Three keys to effective governance

Today’s chaotic and turbulent competitive context means the board’s role is more important than ever. Beyond their traditional oversight role, boards today are critical in shaping strategy, managing risks, maintaining accountability, and driving innovation to steer organizational alignment and success over different time horizons. With their gro…

Board Team Dynamics Corporate Governance Organizational Behavior
By Didier Cossin and Yukie Saito
in Irish Tech News
17 December 2024
Is your board a team? Three keys to effective governance
By Didier Cossin and Yukie Saito
in Irish Tech News 17 December 2024
Summary
Today’s chaotic and turbulent competitive context means the board’s role is more important than ever. Beyond their traditional oversight role, boards today are critical in shaping strategy, managing risks, maintaining accountability, and driving innovation to steer organizational alignment and success over different time horizons. With their gro…
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Report
Access to the Chinese market: An obsolescing bargain?

With stagnant import volumes since 2021, and import prices at levels below those suggested by fundamentals, foreign exporters face an uphill battle to convert access to the Chinese market into revenues. Notably, the volume stagnation predates the recent growth pessimism in China, diverges markedly from emerging market peers in East Asia, and is …

China Global Business Competitiveness Economics
By Simon J. Evenett
Global Trade Alert, Zeitgeist Series Briefing no. 55, 16 December 2024
Access to the Chinese market: An obsolescing bargain?
By Simon J. Evenett
Global Trade Alert, Zeitgeist Series Briefing no. 55, 16 December 2024
Summary
With stagnant import volumes since 2021, and import prices at levels below those suggested by fundamentals, foreign exporters face an uphill battle to convert access to the Chinese market into revenues. Notably, the volume stagnation predates the recent growth pessimism in China, diverges markedly from emerging market peers in East Asia, and is …
Copyright ©2024
Copyright owner External Copyright
Available Languages English
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Report
India future readiness report 2024: Automotive sector

The India Future Readiness Report (IFRR) is designed to assess the readiness and competitiveness of companies within the dynamic Indian market. The framework comprises two main pillars: Core Resilience and New Growth Engines. Each pillar encompasses a set of key factors that may differ according to the specific characteristics of each sector.pil…

Future Readiness Innovation
By Mark J. Greeven and Sophie Liu
December 2024
India future readiness report 2024: Automotive sector
By Mark J. Greeven and Sophie Liu
December 2024
Summary
The India Future Readiness Report (IFRR) is designed to assess the readiness and competitiveness of companies within the dynamic Indian market. The framework comprises two main pillars: Core Resilience and New Growth Engines. Each pillar encompasses a set of key factors that may differ according to the specific characteristics of each sector.pillars: Core Resilience and New Growth Engines. Each pillar encompass es a set of key factors that may differ according to the specific characteristics of each sector. India Future Readiness Report 5
Copyright ©2024
Copyright owner IMD Copyright
Available Languages English
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Article
The role of connection and trust in business success

In today’s fast-paced and ever-changing business environment, small and medium-sized enterprises (SMEs) face unique challenges. From navigating market volatility to managing limited resources, SMEs must find ways to build resilience within their teams to ensure sustainable success. At the heart of this resilience are two critical factors: connec…

Team Dynamics Communication Leadership Talent Management
By Susan Goldsworthy
in SME Web
16 December 2024
The role of connection and trust in business success
By Susan Goldsworthy
in SME Web 16 December 2024
Summary
In today’s fast-paced and ever-changing business environment, small and medium-sized enterprises (SMEs) face unique challenges. From navigating market volatility to managing limited resources, SMEs must find ways to build resilience within their teams to ensure sustainable success. At the heart of this resilience are two critical factors: connec…
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Book
Prosperous and inclusive cities: How smart cities can reduce global inequalities by promoting local and inclusive prosperity

This is the third volume in the IMD smart cities case study book series. It marks the first collaboration between IMD and WeGO in collecting and publishing a set of case studies and makes heavy reference to the 2023 edition of the IMD Smart City Index (SCI), which was produced by the IMD World Competitiveness Center with WeGO’s support.

Competitiveness Technology Management Digital
By Bruno Lanvin
Published by International Institute for Management Development, © 2024
Prosperous and inclusive cities: How smart cities can reduce global inequalities by promoting local and inclusive prosperity
By Bruno Lanvin
Published by International Institute for Management Development ©2024
Summary
This is the third volume in the IMD smart cities case study book series. It marks the first collaboration between IMD and WeGO in collecting and publishing a set of case studies and makes heavy reference to the 2023 edition of the IMD Smart City Index (SCI), which was produced by the IMD World Competitiveness Center with WeGO’s support.
Copyright ©2024
Copyright owner IMD Copyright
Available Languages English
Contact

Research Information & Knowledge Hub for additional information on IMD publications