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The six disciplines of strategic thinking by Michael D Watkins
Book Strategy Leadership
The Six Disciplines of Strategic Thinking
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Case Study
bKash: Financial technology innovation for emerging markets

The founder of bKash Limited (bKash), a successful mobile financial services (MFS) model pioneered in Bangladesh, built the company from scratch, targeting services at the lower socioeconomic segment of society and eventually acquiring 26 million customers. bKash has had a positive impact on the lives of countless poor people and has gained worl…

Innovation Finance Technology Management Emerging Market
2023-2024 Ivey Publishing Best Seller Award (11th among 25 expert cases)
By Ishtiaq Pasha Mahmood, Marleen Dieleman and Narmin Tartila
© 2017
bKash: Financial technology innovation for emerging markets
By Ishtiaq Pasha Mahmood Marleen Dieleman and Narmin Tartila
©2017
Summary
The founder of bKash Limited (bKash), a successful mobile financial services (MFS) model pioneered in Bangladesh, built the company from scratch, targeting services at the lower socioeconomic segment of society and eventually acquiring 26 million customers. bKash has had a positive impact on the lives of countless poor people and has gained worl…
2023-2024 Ivey Publishing Best Seller Award (11th among 25 expert cases)
Copyright ©2017
Copyright owner External Copyright
Organization bKash
Industry Finance and Insurance
Available Languages English
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Case Study
National Payments Corporation of India: Cutting-edge Fintech ecosystem innovation in India

In recent years, India had experienced a digital revolution, emerging as a forerunner in cashless payments and, in the process, dramatically raising the level of financial inclusion in the country. The National Payments Corporation of India (NPCI), established in 2008 with the mandate to improve national payment systems, became a global gold sta…

Finance Economics
2023-2024 Ivey Publishing Best Seller Award (11th among 25 expert cases)
By Marleen Dieleman, Ishtiaq Pasha Mahmood and Sadat Reza
© 2021
National Payments Corporation of India: Cutting-edge Fintech ecosystem innovation in India
By Marleen Dieleman Ishtiaq Pasha Mahmood and Sadat Reza
©2021
Summary
In recent years, India had experienced a digital revolution, emerging as a forerunner in cashless payments and, in the process, dramatically raising the level of financial inclusion in the country. The National Payments Corporation of India (NPCI), established in 2008 with the mandate to improve national payment systems, became a global gold sta…
2023-2024 Ivey Publishing Best Seller Award (11th among 25 expert cases)
Copyright ©2021
Copyright owner External Copyright
Organization National Payments Corporation of India
Industry Finance and Insurance, Financial Services
Available Languages English
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Academic publications
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Article
EXPRESS: Balancing resilience and efficiency. A Literature Review on Overcoming Supply Chain Disruptions

The supply chain risk management literature differentiates between disruption risk that arises from supply disruptions to normal activities and recurrent risk that arises from problems in coordinating supply and demand in the absence of disruptions (Kleindorfer and Saad 2005). Over the past decades, significant research has been carried out to b…

Supply Chain Resilience
By Florian Lücker, Anna Timonina-Farkas and Ralf W. Seifert
in Production and Operations Management
16 November 2024, ePub before print, https://doi.org/10.1177/10591478241302735
EXPRESS: Balancing resilience and efficiency. A Literature Review on Overcoming Supply Chain Disruptions
By Florian Lücker Anna Timonina-Farkas and Ralf W. Seifert
in Production and Operations Management 16 November 2024, ePub before print, https://doi.org/10.1177/10591478241302735
Summary
The supply chain risk management literature differentiates between disruption risk that arises from supply disruptions to normal activities and recurrent risk that arises from problems in coordinating supply and demand in the absence of disruptions (Kleindorfer and Saad 2005). Over the past decades, significant research has been carried out to b…
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Article
Family CEO and radical innovation: A stewardship perspective

This article integrates the literature on radical innovation, the stewardship perspective, and family business research to develop and test a model examining the influence of a family CEO and the CEO’s generational stage on radical innovation, considering different types of family CEOs as distinct manifestations of strategic leaders’ stewardship…

Family Business Innovation
By Lorenzo Ardito, Ivan Miroshnychenko, Antonio Messeni Petruzzelli and Alfredo De Massis
in Research Policy
4 November 2024, ePub before print, https://doi.org/10.1016/j.respol.2024.105144
Family CEO and radical innovation: A stewardship perspective
By Lorenzo Ardito Ivan Miroshnychenko Antonio Messeni Petruzzelli and Alfredo De Massis
in Research Policy 4 November 2024, ePub before print, https://doi.org/10.1016/j.respol.2024.105144
Summary
This article integrates the literature on radical innovation, the stewardship perspective, and family business research to develop and test a model examining the influence of a family CEO and the CEO’s generational stage on radical innovation, considering different types of family CEOs as distinct manifestations of strategic leaders’ stewardship…
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Article
From family director pathos to board ethos: Managing multiple role identity struggles in the boardroom of family firms

The literature indicates that the board of directors exists to provide resources and strategic direction (service task) and monitor top managers (control task), often tending to overgeneralize board tasks. Using a unique sample of 36 elite family firm directors having served on 615 boards with an aggregate 1447 years’ experience, and integrating…

Family Business Board Purpose
By Cristina Bettinelli, Alfredo De Massis, Manisha Singal and John Davis
in Journal of Management Studies
November 2024, vol. 61, no. 7, pp. 2814-2848, https://doi.org/10.1111/joms.12990
From family director pathos to board ethos: Managing multiple role identity struggles in the boardroom of family firms
By Cristina Bettinelli Alfredo De Massis Manisha Singal and John Davis
in Journal of Management Studies November 2024, vol. 61, no. 7, pp. 2814-2848, https://doi.org/10.1111/joms.12990
Summary
The literature indicates that the board of directors exists to provide resources and strategic direction (service task) and monitor top managers (control task), often tending to overgeneralize board tasks. Using a unique sample of 36 elite family firm directors having served on 615 boards with an aggregate 1447 years’ experience, and integrating…
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Article
Corporate social responsibility and family firm performance: A meta-analytic review

Although corporate social responsibility (CSR) has received considerable attention in family firms, empirical findings on the CSR/family firm performance nexus are mixed and inconsistent. This meta-analytic review aims to clarify the mixed results by establishing the degree to which CSR influences family firm performance and to test the moderati…

Family Business Social Innovation
By Stephen Oduro, Rana Muhammad Umar, Alfredo De Massis and Leul Girma Haylemariam
in Corporate Social Responsibility and Environmental Management
25 October 2024, ePub before print, https://doi.org/10.1002/csr.3004
Corporate social responsibility and family firm performance: A meta-analytic review
By Stephen Oduro Rana Muhammad Umar Alfredo De Massis and Leul Girma Haylemariam
in Corporate Social Responsibility and Environmental Management 25 October 2024, ePub before print, https://doi.org/10.1002/csr.3004
Summary
Although corporate social responsibility (CSR) has received considerable attention in family firms, empirical findings on the CSR/family firm performance nexus are mixed and inconsistent. This meta-analytic review aims to clarify the mixed results by establishing the degree to which CSR influences family firm performance and to test the moderati…
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Article
Family involvement and firm performance: A worldwide study unveiling key mechanisms

Prior literature establishes a link between family involvement and the firm financial performance. However, the mechanisms through which family involvement in a firm affects its financial performance in different institutional settings are largely unknown. Using an unbalanced panel of 3,322 listed firms from 32 countries over a 9-year period, we…

Family Business
By Ivan Miroshnychenko, Rui Torres de Oliveira, Alfredo De Massis and Ruth Überbacher
in Family Business Review
October 2024, vol. 37, no. 4, https://doi.org/10.1177/08944865241290856
Family involvement and firm performance: A worldwide study unveiling key mechanisms
By Ivan Miroshnychenko Rui Torres de Oliveira Alfredo De Massis and Ruth Überbacher
in Family Business Review October 2024, vol. 37, no. 4, https://doi.org/10.1177/08944865241290856
Summary
Prior literature establishes a link between family involvement and the firm financial performance. However, the mechanisms through which family involvement in a firm affects its financial performance in different institutional settings are largely unknown. Using an unbalanced panel of 3,322 listed firms from 32 countries over a 9-year period, we…
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Article
Policy as normative influence? On the relationship between parental leave policy and social norms in gender division of childcare across 48 countries

In the present work, we addressed the relationship between parental leave policies and social norms. Using a pre-registered, cross-national approach, we examined the relationship between parental leave policies and the perception of social norms for the gender division of childcare. In this study, 19,259 students (11,924 women) from 48 countries…

Workplace Well-being Diversity and Equity and Inclusion
By Simon Schindler, Carolin Schuster, Maria I. T. Olsson, Alyson Meister and et al.
in British Journal of Social Psychology
23 October 2024, ePub before print, https://doi.org/10.1111/bjso.12806
Policy as normative influence? On the relationship between parental leave policy and social norms in gender division of childcare across 48 countries
By Simon Schindler Carolin Schuster Maria I. T. Olsson Alyson Meister and et al.
in British Journal of Social Psychology 23 October 2024, ePub before print, https://doi.org/10.1111/bjso.12806
Summary
In the present work, we addressed the relationship between parental leave policies and social norms. Using a pre-registered, cross-national approach, we examined the relationship between parental leave policies and the perception of social norms for the gender division of childcare. In this study, 19,259 students (11,924 women) from 48 countries…
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Article
What is the role of the board in a transformation?

Boards are playing an increasingly active part in shaping change efforts.

Board Leadership Business Transformation
By Didier Cossin and Yukie Saito
in Management Today
November 2024
What is the role of the board in a transformation?
By Didier Cossin and Yukie Saito
in Management Today November 2024
Summary
Boards are playing an increasingly active part in shaping change efforts.
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Article
Se il manager sceglie di centralizzare la catena decisionale

September 2024 marks a turning point in corporate management and a drama in the management world, which began with an essay by Paul Graham, patron of Silicon Valley’s leading startup incubator, Y Combinator.Graham coins a new paradigm, the founder mode-the approach to corporate management in which the Ceo maintains micromanagerial control over e…

Family Business Team Dynamics Organizational Behavior Leadership
By Alfredo De Massis and Paolo Lacchè
in Il Sole 24 ore
21 November 2024
Se il manager sceglie di centralizzare la catena decisionale
By Alfredo De Massis and Paolo Lacchè
in Il Sole 24 ore 21 November 2024
Summary
September 2024 marks a turning point in corporate management and a drama in the management world, which began with an essay by Paul Graham, patron of Silicon Valley’s leading startup incubator, Y Combinator.Graham coins a new paradigm, the founder mode-the approach to corporate management in which the Ceo maintains micromanagerial control over e…
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Article
Essential strategies for thriving in a family business

Entrepreneurial families play a vital role in shaping the global economy and society. These families, engaged in creating and managing businesses across generations, share a commitment to long-term growth, wealth preservation, and legacy building.

Family Business Entrepreneurship
By Alfredo De Massis
in Entrepreneur
18 November 2024
Essential strategies for thriving in a family business
By Alfredo De Massis
in Entrepreneur 18 November 2024
Summary
Entrepreneurial families play a vital role in shaping the global economy and society. These families, engaged in creating and managing businesses across generations, share a commitment to long-term growth, wealth preservation, and legacy building.
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Article
How to lead if you inherit a bad situation

As businesses navigate market disruptions, technological innovations and an increasingly turbulent world, leaders will frequently find themselves taking control of a team in the aftermath of a crisis. Inheriting such a challenging environment often means facing frustrated employees, expectant customers, and senior teams all crying out for rapid …

Leadership Disruption Crisis Management
By Michael D. Watkins
in The European Business Review
17 November 2024
How to lead if you inherit a bad situation
By Michael D. Watkins
in The European Business Review 17 November 2024
Summary
As businesses navigate market disruptions, technological innovations and an increasingly turbulent world, leaders will frequently find themselves taking control of a team in the aftermath of a crisis. Inheriting such a challenging environment often means facing frustrated employees, expectant customers, and senior teams all crying out for rapid …
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Article
How emotional intelligence is the best defence against GenAI threats

Emotional intelligence is essential for recognizing and managing artificial intelligence (AI) enabled manipulation, especially in scams. Organizations should train employees to spot emotional triggers and practice reflection to mitigate generative AI (GenAI) threats. Encouraging thoughtful responses over impulsive reactions can help prevent AI e…

Artificial Intelligence Disruption Organizational Behavior
By Öykü Işık
in WEF Forum
15 November 2024
How emotional intelligence is the best defence against GenAI threats
By Öykü Işık
in WEF Forum 15 November 2024
Summary
Emotional intelligence is essential for recognizing and managing artificial intelligence (AI) enabled manipulation, especially in scams. Organizations should train employees to spot emotional triggers and practice reflection to mitigate generative AI (GenAI) threats. Encouraging thoughtful responses over impulsive reactions can help prevent AI e…
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Book
Prosperous and inclusive cities: How smart cities can reduce global inequalities by promoting local and inclusive prosperity

This is the third volume in the IMD smart cities case study book series. It marks the first collaboration between IMD and WeGO in collecting and publishing a set of case studies and makes heavy reference to the 2023 edition of the IMD Smart City Index (SCI), which was produced by the IMD World Competitiveness Center with WeGO’s support.

Competitiveness Technology Management Digital
By Bruno Lanvin
Published by International Institute for Management Development, © 2024
Prosperous and inclusive cities: How smart cities can reduce global inequalities by promoting local and inclusive prosperity
By Bruno Lanvin
Published by International Institute for Management Development ©2024
Summary
This is the third volume in the IMD smart cities case study book series. It marks the first collaboration between IMD and WeGO in collecting and publishing a set of case studies and makes heavy reference to the 2023 edition of the IMD Smart City Index (SCI), which was produced by the IMD World Competitiveness Center with WeGO’s support.
Copyright ©2024
Copyright owner IMD Copyright
Available Languages English
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Research Information & Knowledge Hub for additional information on IMD publications