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Case Study
National Payments Corporation of India: Cutting-edge Fintech ecosystem innovation in India

In recent years, India had experienced a digital revolution, emerging as a forerunner in cashless payments and, in the process, dramatically raising the level of financial inclusion in the country. The National Payments Corporation of India (NPCI), established in 2008 with the mandate to improve national payment systems, became a global gold sta…

Finance Economics
2023-2024 Ivey Publishing Best Seller Award (11th among 25 expert cases)
By Marleen Dieleman, Ishtiaq Pasha Mahmood and Sadat Reza
© 2024
National Payments Corporation of India: Cutting-edge Fintech ecosystem innovation in India
By Marleen Dieleman Ishtiaq Pasha Mahmood and Sadat Reza
©2024
Summary
In recent years, India had experienced a digital revolution, emerging as a forerunner in cashless payments and, in the process, dramatically raising the level of financial inclusion in the country. The National Payments Corporation of India (NPCI), established in 2008 with the mandate to improve national payment systems, became a global gold sta…
2023-2024 Ivey Publishing Best Seller Award (11th among 25 expert cases)
Copyright ©2024
Copyright owner External Copyright
Organization National Payments Corporation of India
Industry Finance and Insurance, Financial Services
Available Languages English
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Research Information & Knowledge Hub for additional information on IMD publications

Academic publications
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Article
Multiple-principal demands and CEO compliance in emerging market state-owned enterprises

This study addresses multiple-principal–agent power dynamics in state-owned enterprises (SOEs) in emerging markets. We investigate under what conditions agents (CEOs) accede to demands of government-linked principals. Our qualitative study in Indonesia advances agency theory by disaggregating and categorizing government-linked principals. We als…

Emerging Market Corporate Governance
By Indri Dwi Apriliyanti, Marleen Dieleman and Trond Randøy
in Journal of Management Studies
September 2024, vol. 61, no. 6, pp. 2406-2436, https://doi.org/10.1111/joms.12977
Multiple-principal demands and CEO compliance in emerging market state-owned enterprises
By Indri Dwi Apriliyanti Marleen Dieleman and Trond Randøy
in Journal of Management Studies September 2024, vol. 61, no. 6, pp. 2406-2436, https://doi.org/10.1111/joms.12977
Summary
This study addresses multiple-principal–agent power dynamics in state-owned enterprises (SOEs) in emerging markets. We investigate under what conditions agents (CEOs) accede to demands of government-linked principals. Our qualitative study in Indonesia advances agency theory by disaggregating and categorizing government-linked principals. We als…
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Article
Untangling the yarn: A contextualization of human resource management to the family firm setting

Despite the efforts to contextualize human resource management to family firms, scientific literature addressing this study domain suffers from limited systematization. The article arranges an integrative framework to make sense of the challenges faced by family firms in designing and implementing human resource management practices. Bibliograph…

Family Business Human Resources
By Elena Casprini, Rocco Palumbo and Alfredo De Massis
in Journal of Family Business Strategy
September 2024, vol. 15, no. 3, https://doi.org/10.1016/j.jfbs.2024.100621
Untangling the yarn: A contextualization of human resource management to the family firm setting
By Elena Casprini Rocco Palumbo and Alfredo De Massis
in Journal of Family Business Strategy September 2024, vol. 15, no. 3, https://doi.org/10.1016/j.jfbs.2024.100621
Summary
Despite the efforts to contextualize human resource management to family firms, scientific literature addressing this study domain suffers from limited systematization. The article arranges an integrative framework to make sense of the challenges faced by family firms in designing and implementing human resource management practices. Bibliograph…
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Article
Parenthood wage gaps in multinational enterprises

While multinational enterprises (MNEs) are widely recognized for providing employment to a significant number of women around the globe, empirical evidence suggests that existing gender inequalities may be aggravated rather than alleviated in their subsidiaries. We build on gender theory to better understand how gender is construed and enacted d…

Diversity and Equity and Inclusion Global Business
By Khadija Van der Straaten, Niccolò Pisani and Ans Kolk
in Journal of International Business Studies
August 2024, vol. 55, pp. 805–815, https://doi.org/10.1057/s41267-024-00691-w
Parenthood wage gaps in multinational enterprises
By Khadija Van der Straaten Niccolò Pisani and Ans Kolk
in Journal of International Business Studies August 2024, vol. 55, pp. 805–815, https://doi.org/10.1057/s41267-024-00691-w
Summary
While multinational enterprises (MNEs) are widely recognized for providing employment to a significant number of women around the globe, empirical evidence suggests that existing gender inequalities may be aggravated rather than alleviated in their subsidiaries. We build on gender theory to better understand how gender is construed and enacted d…
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Article
Family firms and the governance of global value chains

The current evolution of global value chains (GVCs) calls for moving beyond the “unipolar” view of lead multinational enterprises (MNEs) as sole rulers to examine how their characteristics and those of partner firms affect GVC governance. In response to this call, we focus on family firms, which are the most ubiquitous organizational form worldw…

Family Business Value Creation Global Business
By Francesco Debellis, Emanuela Rondi, Peter J. Buckley and Alfredo De Massis
in Journal of International Business Studies
19 July 2024, ePub before print, https://doi.org/10.1057/s41267-024-00716-4
Family firms and the governance of global value chains
By Francesco Debellis Emanuela Rondi Peter J. Buckley and Alfredo De Massis
in Journal of International Business Studies 19 July 2024, ePub before print, https://doi.org/10.1057/s41267-024-00716-4
Summary
The current evolution of global value chains (GVCs) calls for moving beyond the “unipolar” view of lead multinational enterprises (MNEs) as sole rulers to examine how their characteristics and those of partner firms affect GVC governance. In response to this call, we focus on family firms, which are the most ubiquitous organizational form worldw…
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Article
From algorithmic management to data- driven labour organising: A trade union approach to workplace datafication

The increasing datafication of the workplace is often cast as a means of imposing organisational and managerial control on workers. This reflection note moves beyond this view and coins the term data-driven labour organising to discuss the potential of work- place datafication as a way to inform workers about their working conditions and how to …

Digital Technology Management General Management
By Stig Nyman, Olivia Benfeldt, Marlen Gierlich-Joas, José Parra Moyano and et al.
in Scandinavian Journal of Information Systems
July 2024, vol. 36, no. 1, article 2
From algorithmic management to data- driven labour organising: A trade union approach to workplace datafication
By Stig Nyman Olivia Benfeldt Marlen Gierlich-Joas José Parra Moyano and et al.
in Scandinavian Journal of Information Systems July 2024, vol. 36, no. 1, article 2
Summary
The increasing datafication of the workplace is often cast as a means of imposing organisational and managerial control on workers. This reflection note moves beyond this view and coins the term data-driven labour organising to discuss the potential of work- place datafication as a way to inform workers about their working conditions and how to …
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Article
Unveiling affective disablism at work: A structural approach to microaggressions

Ableist microaggressions are ubiquitous experiences for workers with an impairment, chronic illness or neurodivergence in the daily execution of their job. These (un)intended everyday (non)verbal negative messages based on disability status affectively disable people, momentarily and with lasting effects on mental health and positive identity. P…

Diversity and Equity and Inclusion
By Eline Jammaers and Alexander Fleischmann
in Disability and Society
18 June 2024, ePub before print, https://doi.org/10.1080/09687599.2024.2368561
Unveiling affective disablism at work: A structural approach to microaggressions
By Eline Jammaers and Alexander Fleischmann
in Disability and Society 18 June 2024, ePub before print, https://doi.org/10.1080/09687599.2024.2368561
Summary
Ableist microaggressions are ubiquitous experiences for workers with an impairment, chronic illness or neurodivergence in the daily execution of their job. These (un)intended everyday (non)verbal negative messages based on disability status affectively disable people, momentarily and with lasting effects on mental health and positive identity. P…
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Book
The future-ready leader: Accelerated learning for business success

If you’re a business leader looking to stay ahead of the curve, this book is an essential guide. It offers a comprehensive overview of the major trends shaping the future of business, drawing on reviews of 70 recent management books and interviews with 21 senior leaders. What sets this book apart is that it’s grounded in the real-world experienc…

Leadership Disruption Change Management Strategy
By Peter Lorange and Karin Mugnaini
Published by Springer, © 2023
The future-ready leader: Accelerated learning for business success
By Peter Lorange and Karin Mugnaini
Published by Springer ©2023
Summary
If you’re a business leader looking to stay ahead of the curve, this book is an essential guide. It offers a comprehensive overview of the major trends shaping the future of business, drawing on reviews of 70 recent management books and interviews with 21 senior leaders. What sets this book apart is that it’s grounded in the real-world experienc…
Copyright ©2023
Copyright owner External Copyright
Available Languages English
Contact

Research Information & Knowledge Hub for additional information on IMD publications