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Case Study
bKash: Financial technology innovation for emerging markets

The founder of bKash Limited (bKash), a successful mobile financial services (MFS) model pioneered in Bangladesh, built the company from scratch, targeting services at the lower socioeconomic segment of society and eventually acquiring 26 million customers. bKash has had a positive impact on the lives of countless poor people and has gained worl…

Innovation Finance Technology Management Emerging Market
2023-2024 Ivey Publishing Best Seller Award (11th among 25 expert cases)
By Ishtiaq Pasha Mahmood, Marleen Dieleman and Narmin Tartila
© 2017
bKash: Financial technology innovation for emerging markets
By Ishtiaq Pasha Mahmood Marleen Dieleman and Narmin Tartila
©2017
Summary
The founder of bKash Limited (bKash), a successful mobile financial services (MFS) model pioneered in Bangladesh, built the company from scratch, targeting services at the lower socioeconomic segment of society and eventually acquiring 26 million customers. bKash has had a positive impact on the lives of countless poor people and has gained worl…
2023-2024 Ivey Publishing Best Seller Award (11th among 25 expert cases)
Copyright ©2017
Copyright owner External Copyright
Organization bKash
Industry Finance and Insurance
Available Languages English
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Case Study
National Payments Corporation of India: Cutting-edge Fintech ecosystem innovation in India

In recent years, India had experienced a digital revolution, emerging as a forerunner in cashless payments and, in the process, dramatically raising the level of financial inclusion in the country. The National Payments Corporation of India (NPCI), established in 2008 with the mandate to improve national payment systems, became a global gold sta…

Finance Economics
2023-2024 Ivey Publishing Best Seller Award (11th among 25 expert cases)
By Marleen Dieleman, Ishtiaq Pasha Mahmood and Sadat Reza
© 2021
National Payments Corporation of India: Cutting-edge Fintech ecosystem innovation in India
By Marleen Dieleman Ishtiaq Pasha Mahmood and Sadat Reza
©2021
Summary
In recent years, India had experienced a digital revolution, emerging as a forerunner in cashless payments and, in the process, dramatically raising the level of financial inclusion in the country. The National Payments Corporation of India (NPCI), established in 2008 with the mandate to improve national payment systems, became a global gold sta…
2023-2024 Ivey Publishing Best Seller Award (11th among 25 expert cases)
Copyright ©2021
Copyright owner External Copyright
Organization National Payments Corporation of India
Industry Finance and Insurance, Financial Services
Available Languages English
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Academic publications
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Article
Family CEO and radical innovation: A stewardship perspective

This article integrates the literature on radical innovation, the stewardship perspective, and family business research to develop and test a model examining the influence of a family CEO and the CEO’s generational stage on radical innovation, considering different types of family CEOs as distinct manifestations of strategic leaders’ stewardship…

Family Business Innovation
By Lorenzo Ardito, Ivan Miroshnychenko, Antonio Messeni Petruzzelli and Alfredo De Massis
in Research Policy
4 November 2024, ePub before print, https://doi.org/10.1016/j.respol.2024.105144
Family CEO and radical innovation: A stewardship perspective
By Lorenzo Ardito Ivan Miroshnychenko Antonio Messeni Petruzzelli and Alfredo De Massis
in Research Policy 4 November 2024, ePub before print, https://doi.org/10.1016/j.respol.2024.105144
Summary
This article integrates the literature on radical innovation, the stewardship perspective, and family business research to develop and test a model examining the influence of a family CEO and the CEO’s generational stage on radical innovation, considering different types of family CEOs as distinct manifestations of strategic leaders’ stewardship…
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Article
From family director pathos to board ethos: Managing multiple role identity struggles in the boardroom of family firms

The literature indicates that the board of directors exists to provide resources and strategic direction (service task) and monitor top managers (control task), often tending to overgeneralize board tasks. Using a unique sample of 36 elite family firm directors having served on 615 boards with an aggregate 1447 years’ experience, and integrating…

Family Business Board Purpose
By Cristina Bettinelli, Alfredo De Massis, Manisha Singal and John Davis
in Journal of Management Studies
November 2024, vol. 61, no. 7, pp. 2814-2848, https://doi.org/10.1111/joms.12990
From family director pathos to board ethos: Managing multiple role identity struggles in the boardroom of family firms
By Cristina Bettinelli Alfredo De Massis Manisha Singal and John Davis
in Journal of Management Studies November 2024, vol. 61, no. 7, pp. 2814-2848, https://doi.org/10.1111/joms.12990
Summary
The literature indicates that the board of directors exists to provide resources and strategic direction (service task) and monitor top managers (control task), often tending to overgeneralize board tasks. Using a unique sample of 36 elite family firm directors having served on 615 boards with an aggregate 1447 years’ experience, and integrating…
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Article
Corporate social responsibility and family firm performance: A meta-analytic review

Although corporate social responsibility (CSR) has received considerable attention in family firms, empirical findings on the CSR/family firm performance nexus are mixed and inconsistent. This meta-analytic review aims to clarify the mixed results by establishing the degree to which CSR influences family firm performance and to test the moderati…

Family Business Social Innovation
By Stephen Oduro, Rana Muhammad Umar, Alfredo De Massis and Leul Girma Haylemariam
in Corporate Social Responsibility and Environmental Management
25 October 2024, ePub before print, https://doi.org/10.1002/csr.3004
Corporate social responsibility and family firm performance: A meta-analytic review
By Stephen Oduro Rana Muhammad Umar Alfredo De Massis and Leul Girma Haylemariam
in Corporate Social Responsibility and Environmental Management 25 October 2024, ePub before print, https://doi.org/10.1002/csr.3004
Summary
Although corporate social responsibility (CSR) has received considerable attention in family firms, empirical findings on the CSR/family firm performance nexus are mixed and inconsistent. This meta-analytic review aims to clarify the mixed results by establishing the degree to which CSR influences family firm performance and to test the moderati…
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Article
Family involvement and firm performance: A worldwide study unveiling key mechanisms

Prior literature establishes a link between family involvement and the firm financial performance. However, the mechanisms through which family involvement in a firm affects its financial performance in different institutional settings are largely unknown. Using an unbalanced panel of 3,322 listed firms from 32 countries over a 9-year period, we…

Family Business
By Ivan Miroshnychenko, Rui Torres de Oliveira, Alfredo De Massis and Ruth Überbacher
in Family Business Review
October 2024, vol. 37, no. 4, https://doi.org/10.1177/08944865241290856
Family involvement and firm performance: A worldwide study unveiling key mechanisms
By Ivan Miroshnychenko Rui Torres de Oliveira Alfredo De Massis and Ruth Überbacher
in Family Business Review October 2024, vol. 37, no. 4, https://doi.org/10.1177/08944865241290856
Summary
Prior literature establishes a link between family involvement and the firm financial performance. However, the mechanisms through which family involvement in a firm affects its financial performance in different institutional settings are largely unknown. Using an unbalanced panel of 3,322 listed firms from 32 countries over a 9-year period, we…
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Article
Policy as normative influence? On the relationship between parental leave policy and social norms in gender division of childcare across 48 countries

In the present work, we addressed the relationship between parental leave policies and social norms. Using a pre-registered, cross-national approach, we examined the relationship between parental leave policies and the perception of social norms for the gender division of childcare. In this study, 19,259 students (11,924 women) from 48 countries…

Workplace Well-being Diversity and Equity and Inclusion
By Simon Schindler, Carolin Schuster, Maria I. T. Olsson, Alyson Meister and et al.
in British Journal of Social Psychology
23 October 2024, ePub before print, https://doi.org/10.1111/bjso.12806
Policy as normative influence? On the relationship between parental leave policy and social norms in gender division of childcare across 48 countries
By Simon Schindler Carolin Schuster Maria I. T. Olsson Alyson Meister and et al.
in British Journal of Social Psychology 23 October 2024, ePub before print, https://doi.org/10.1111/bjso.12806
Summary
In the present work, we addressed the relationship between parental leave policies and social norms. Using a pre-registered, cross-national approach, we examined the relationship between parental leave policies and the perception of social norms for the gender division of childcare. In this study, 19,259 students (11,924 women) from 48 countries…
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Article
Boundary conditions for organizations in the Anthropocene: A review of the planetary boundaries framework 10 years on

We systematically review business research concerning the planetary boundaries framework: A natural science framework that identifies nine Earth system boundaries that govern the safe operating space for humanity. Ten years after the introduction of the planetary boundaries in business studies, we pose two critical questions: How has the planeta…

Sustainability
By Amanda Williams, Paolo Perego and Gail Whiteman
in Journal of Management Studies
7 October 2024, ePub before print, https://doi.org/10.1111/joms.13150
Boundary conditions for organizations in the Anthropocene: A review of the planetary boundaries framework 10 years on
By Amanda Williams Paolo Perego and Gail Whiteman
in Journal of Management Studies 7 October 2024, ePub before print, https://doi.org/10.1111/joms.13150
Summary
We systematically review business research concerning the planetary boundaries framework: A natural science framework that identifies nine Earth system boundaries that govern the safe operating space for humanity. Ten years after the introduction of the planetary boundaries in business studies, we pose two critical questions: How has the planeta…
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Article
How the UAE is using oil to transition into an AI and knowledge economy

The UAE has been making waves recently in the technology world. A $1.5 billion deal between American tech giant Microsoft and Abu Dhabi’s AI champion,G42, seems to mark a shift in global alliances. This deal is significant not just in terms of the dollar value, but in what it represents for the UAE’s technology ambitions.

Competitiveness Economics Artificial Intelligence
By Arturo Bris
in The National
13 November 2024
How the UAE is using oil to transition into an AI and knowledge economy
By Arturo Bris
in The National 13 November 2024
Summary
The UAE has been making waves recently in the technology world. A $1.5 billion deal between American tech giant Microsoft and Abu Dhabi’s AI champion,G42, seems to mark a shift in global alliances. This deal is significant not just in terms of the dollar value, but in what it represents for the UAE’s technology ambitions.
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Article
Ex uno plures: An outcome-based typology of social enterprises

Social enterprises are organizations that address pressing social and environmental challenges—such as poverty, inequality, and environmental degradation—through market-based activities. With over ten million social enterprises globally generating around $2 trillion in annual revenue, social entrepreneurship is an established global phenomenon. …

Social Innovation
By Georgios Polychronopoulos, Martin Lukeš, Giuliano Sansone and et al.
in Management Studies Insights Blog
7 November 2024
Ex uno plures: An outcome-based typology of social enterprises
By Georgios Polychronopoulos Martin Lukeš Giuliano Sansone and et al.
in Management Studies Insights Blog 7 November 2024
Summary
Social enterprises are organizations that address pressing social and environmental challenges—such as poverty, inequality, and environmental degradation—through market-based activities. With over ten million social enterprises globally generating around $2 trillion in annual revenue, social entrepreneurship is an established global phenomenon. …
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Article
Working with third party logistics

Supply chain management experts Ralf Seifert and Richard Markoff pose the question: is fulfilment still an FMCG core competency?

Supply Chain
By Ralf W. Seifert and Richard Markoff
in FMCG CEO Magazine
November 2024, pp. 50-51
Working with third party logistics
By Ralf W. Seifert and Richard Markoff
in FMCG CEO Magazine November 2024, pp. 50-51
Summary
Supply chain management experts Ralf Seifert and Richard Markoff pose the question: is fulfilment still an FMCG core competency?
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Article
How to find senior talent to grow your small-medium business

Small and medium-sized businesses (SMBs) often face unique challenges. Whether it’s scaling operations, managing cash flow, or finding specialized talent, business owners frequently need expert guidance to move forward. Senior talent, in the form of fractional executives, offer a potential solution, allowing businesses to tap into high-level exp…

Talent Management
By Tomoko Yokoi
in Forbes.com
30 October 2024
How to find senior talent to grow your small-medium business
By Tomoko Yokoi
in Forbes.com 30 October 2024
Summary
Small and medium-sized businesses (SMBs) often face unique challenges. Whether it’s scaling operations, managing cash flow, or finding specialized talent, business owners frequently need expert guidance to move forward. Senior talent, in the form of fractional executives, offer a potential solution, allowing businesses to tap into high-level exp…
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Article
Phishing attacks are evolving. Here’s how to resist them

Improvements in technology have made deepfakes — fraudulent audio, video, and images — easier than ever to create. As a result, 2024 has seen a nearly 60% surge in phishing attacks. These attacks hijack our perceptions and our ability to distinguish fiction from reality. They work because they manipulate our brains in ways we’re naturally vulner…

Digital Cybersecurity Technology Management
By Öykü Işık and Ankita Goswami
in HBR.org
29 October 2024
Phishing attacks are evolving. Here’s how to resist them
By Öykü Işık and Ankita Goswami
in HBR.org 29 October 2024
Summary
Improvements in technology have made deepfakes — fraudulent audio, video, and images — easier than ever to create. As a result, 2024 has seen a nearly 60% surge in phishing attacks. These attacks hijack our perceptions and our ability to distinguish fiction from reality. They work because they manipulate our brains in ways we’re naturally vulner…
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Article
Three lessons the west can learn from China’s economic approach to AI

AI is already everywhere, ready to change the way we work and play, how we learn and how we are looked after. From hospitality to healthcare, entertainment to education, AI is transforming the world as we know it. But it’s developing at a different pace in different parts of the world. In the west, it seems, there is a tendency to aim for perfec…

Economics Artificial Intelligence China
By Jialu Shan
in The Conversation
29 October 2024
Three lessons the west can learn from China’s economic approach to AI
By Jialu Shan
in The Conversation 29 October 2024
Summary
AI is already everywhere, ready to change the way we work and play, how we learn and how we are looked after. From hospitality to healthcare, entertainment to education, AI is transforming the world as we know it. But it’s developing at a different pace in different parts of the world. In the west, it seems, there is a tendency to aim for perfec…
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