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The Six Disciplines of Strategic Thinking
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Case Study
bKash: Financial technology innovation for emerging markets

The founder of bKash Limited (bKash), a successful mobile financial services (MFS) model pioneered in Bangladesh, built the company from scratch, targeting services at the lower socioeconomic segment of society and eventually acquiring 26 million customers. bKash has had a positive impact on the lives of countless poor people and has gained worl…

Innovation Finance Technology Management Emerging Market
2023-2024 Ivey Publishing Best Seller Award (11th among 25 expert cases)
By Ishtiaq Pasha Mahmood, Marleen Dieleman and Narmin Tartila
© 2017
bKash: Financial technology innovation for emerging markets
By Ishtiaq Pasha Mahmood Marleen Dieleman and Narmin Tartila
©2017
Summary
The founder of bKash Limited (bKash), a successful mobile financial services (MFS) model pioneered in Bangladesh, built the company from scratch, targeting services at the lower socioeconomic segment of society and eventually acquiring 26 million customers. bKash has had a positive impact on the lives of countless poor people and has gained worl…
2023-2024 Ivey Publishing Best Seller Award (11th among 25 expert cases)
Copyright ©2017
Copyright owner External Copyright
Organization bKash
Industry Finance and Insurance
Available Languages English
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Case Study
National Payments Corporation of India: Cutting-edge Fintech ecosystem innovation in India

In recent years, India had experienced a digital revolution, emerging as a forerunner in cashless payments and, in the process, dramatically raising the level of financial inclusion in the country. The National Payments Corporation of India (NPCI), established in 2008 with the mandate to improve national payment systems, became a global gold sta…

Finance Economics
2023-2024 Ivey Publishing Best Seller Award (11th among 25 expert cases)
By Marleen Dieleman, Ishtiaq Pasha Mahmood and Sadat Reza
© 2021
National Payments Corporation of India: Cutting-edge Fintech ecosystem innovation in India
By Marleen Dieleman Ishtiaq Pasha Mahmood and Sadat Reza
©2021
Summary
In recent years, India had experienced a digital revolution, emerging as a forerunner in cashless payments and, in the process, dramatically raising the level of financial inclusion in the country. The National Payments Corporation of India (NPCI), established in 2008 with the mandate to improve national payment systems, became a global gold sta…
2023-2024 Ivey Publishing Best Seller Award (11th among 25 expert cases)
Copyright ©2021
Copyright owner External Copyright
Organization National Payments Corporation of India
Industry Finance and Insurance, Financial Services
Available Languages English
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Academic publications
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Article
From family director pathos to board ethos: Managing multiple role identity struggles in the boardroom of family firms

The literature indicates that the board of directors exists to provide resources and strategic direction (service task) and monitor top managers (control task), often tending to overgeneralize board tasks. Using a unique sample of 36 elite family firm directors having served on 615 boards with an aggregate 1447 years’ experience, and integrating…

Family Business Board Purpose
By Cristina Bettinelli, Alfredo De Massis, Manisha Singal and John Davis
in Journal of Management Studies
November 2024, vol. 61, no. 7, pp. 2814-2848, https://doi.org/10.1111/joms.12990
From family director pathos to board ethos: Managing multiple role identity struggles in the boardroom of family firms
By Cristina Bettinelli Alfredo De Massis Manisha Singal and John Davis
in Journal of Management Studies November 2024, vol. 61, no. 7, pp. 2814-2848, https://doi.org/10.1111/joms.12990
Summary
The literature indicates that the board of directors exists to provide resources and strategic direction (service task) and monitor top managers (control task), often tending to overgeneralize board tasks. Using a unique sample of 36 elite family firm directors having served on 615 boards with an aggregate 1447 years’ experience, and integrating…
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Article
Family involvement and firm performance: A worldwide study unveiling key mechanisms

Prior literature establishes a link between family involvement and the firm financial performance. However, the mechanisms through which family involvement in a firm affects its financial performance in different institutional settings are largely unknown. Using an unbalanced panel of 3,322 listed firms from 32 countries over a 9-year period, we…

Family Business
By Ivan Miroshnychenko, Rui Torres de Oliveira, Alfredo De Massis and Ruth Überbacher
in Family Business Review
October 2024, vol. 37, no. 4, https://doi.org/10.1177/08944865241290856
Family involvement and firm performance: A worldwide study unveiling key mechanisms
By Ivan Miroshnychenko Rui Torres de Oliveira Alfredo De Massis and Ruth Überbacher
in Family Business Review October 2024, vol. 37, no. 4, https://doi.org/10.1177/08944865241290856
Summary
Prior literature establishes a link between family involvement and the firm financial performance. However, the mechanisms through which family involvement in a firm affects its financial performance in different institutional settings are largely unknown. Using an unbalanced panel of 3,322 listed firms from 32 countries over a 9-year period, we…
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Article
Policy as normative influence? On the relationship between parental leave policy and social norms in gender division of childcare across 48 countries

In the present work, we addressed the relationship between parental leave policies and social norms. Using a pre-registered, cross-national approach, we examined the relationship between parental leave policies and the perception of social norms for the gender division of childcare. In this study, 19,259 students (11,924 women) from 48 countries…

Workplace Well-being Diversity and Equity and Inclusion
By Simon Schindler, Carolin Schuster, Maria I. T. Olsson, Alyson Meister and et al.
in British Journal of Social Psychology
23 October 2024, ePub before print, https://doi.org/10.1111/bjso.12806
Policy as normative influence? On the relationship between parental leave policy and social norms in gender division of childcare across 48 countries
By Simon Schindler Carolin Schuster Maria I. T. Olsson Alyson Meister and et al.
in British Journal of Social Psychology 23 October 2024, ePub before print, https://doi.org/10.1111/bjso.12806
Summary
In the present work, we addressed the relationship between parental leave policies and social norms. Using a pre-registered, cross-national approach, we examined the relationship between parental leave policies and the perception of social norms for the gender division of childcare. In this study, 19,259 students (11,924 women) from 48 countries…
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Article
Boundary conditions for organizations in the Anthropocene: A review of the planetary boundaries framework 10 years on

We systematically review business research concerning the planetary boundaries framework: A natural science framework that identifies nine Earth system boundaries that govern the safe operating space for humanity. Ten years after the introduction of the planetary boundaries in business studies, we pose two critical questions: How has the planeta…

Sustainability
By Amanda Williams, Paolo Perego and Gail Whiteman
in Journal of Management Studies
7 October 2024, ePub before print, https://doi.org/10.1111/joms.13150
Boundary conditions for organizations in the Anthropocene: A review of the planetary boundaries framework 10 years on
By Amanda Williams Paolo Perego and Gail Whiteman
in Journal of Management Studies 7 October 2024, ePub before print, https://doi.org/10.1111/joms.13150
Summary
We systematically review business research concerning the planetary boundaries framework: A natural science framework that identifies nine Earth system boundaries that govern the safe operating space for humanity. Ten years after the introduction of the planetary boundaries in business studies, we pose two critical questions: How has the planeta…
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Article
Impact orientation and venture capital financing: The interplay of governmental, social impact and traditional venture capital

In addition to traditional venture capital (VC), governmental VC and social impact VC investors have emerged as alternatives to fund entrepreneurial ventures, especially start-ups that incorporate social and/or environmental objectives into commercial operations. Using a sample of 15,510 VC-backed start-ups, we show that impact-oriented ventures…

Finance Venture Capital Social Innovation
By Valentina Lo Mele, Anita Quas, Patrick Reichert and Stefano Romito
in Finance Research Letters
October 2024, vol. 68, 105987, https://doi.org/10.1016/j.frl.2024.105987
Impact orientation and venture capital financing: The interplay of governmental, social impact and traditional venture capital
By Valentina Lo Mele Anita Quas Patrick Reichert and Stefano Romito
in Finance Research Letters October 2024, vol. 68, 105987, https://doi.org/10.1016/j.frl.2024.105987
Summary
In addition to traditional venture capital (VC), governmental VC and social impact VC investors have emerged as alternatives to fund entrepreneurial ventures, especially start-ups that incorporate social and/or environmental objectives into commercial operations. Using a sample of 15,510 VC-backed start-ups, we show that impact-oriented ventures…
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Article
Family firms and the governance of global value chains

The current evolution of global value chains (GVCs) calls for moving beyond the “unipolar” view of lead multinational enterprises (MNEs) as sole rulers to examine how their characteristics and those of partner firms affect GVC governance. In response to this call, we focus on family firms, which are the most ubiquitous organizational form worldw…

Family Business Value Creation Global Business
By Francesco Debellis, Emanuela Rondi, Peter J. Buckley and Alfredo De Massis
in Journal of International Business Studies
October 2024, vol. 55, pp. 55, 962–975, https://doi.org/10.1057/s41267-024-00716-4
Family firms and the governance of global value chains
By Francesco Debellis Emanuela Rondi Peter J. Buckley and Alfredo De Massis
in Journal of International Business Studies October 2024, vol. 55, pp. 55, 962–975, https://doi.org/10.1057/s41267-024-00716-4
Summary
The current evolution of global value chains (GVCs) calls for moving beyond the “unipolar” view of lead multinational enterprises (MNEs) as sole rulers to examine how their characteristics and those of partner firms affect GVC governance. In response to this call, we focus on family firms, which are the most ubiquitous organizational form worldw…
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Research Information & Knowledge Hub for additional information on IMD publications

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