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    CEO Doug McMillon emphasizes Walmart’s AI strategy, stating, “Our commitment to integrating AI into our core operations is driven by our vision to become the world’s leading data-driven retailer.” Since establishing its AI Center of Excellence (CoE) in 2017, Walmart has harnessed AI to enhance customer experiences, improve operational efficiency, and drive innovation across its global operations.

    Key initiatives include AI-powered personalized recommendations, chatbots, and machine learning models for demand forecasting and inventory management. Walmart also integrates generative AI to improve search functionality and employs robotic automation in stores for streamlined inventory management. The company’s investments in micro-fulfillment centers, using robotics and IoT devices, further optimize logistics and order processing. Walmart’s Responsible AI Pledge outlines six key commitments – transparency, security, privacy, fairness, accountability, and customer-centricity – ensuring AI is used responsibly throughout its operations. This framework is supported by Walmart’s broader Digital Trust Commitments. These ethical standards guide Walmart’s efforts to maintain customer trust in an increasingly data-driven world.

    2024 AI-related highlights

    •  At CES 2024, Walmart introduces generative AI search capabilities, enhancing online shopping with personalized, intuitive experiences for customers and associates. (Jan 2024)
    • Launches AI-powered logistics product, Route Optimization, as a SaaS solution to enhance supply chain efficiency for businesses. (Mar 2024)
    • Pilots AI to guide employees on product management, reducing waste, and enhancing decision-making efficiency. (Apr 2024)
    • Leverages generative AI to enhance its product catalog, processing 850 million data points for better customer and associate experiences. (Aug 2024)
    • Walmart and Amazon leverage AI for retail transformation, enhancing consumer experiences and operational efficiency through innovative technologies. (Sept 2024)