Susan Goldsworthy and team recognized for excellence in executive education at Chief Learning Officer magazine awards.
Affiliate Professor of Leadership, Communications and Organizational Change Susan Goldsworthy OLY and her team co-created an award-winning, customized leadership program with air transport industry IT provider SITA. The goal? To accelerate SITA’s transformation and cultural evolution.
Running across six cohorts of SITA’s top 200 executives, Professor Goldsworthy’s team worked closely with the multinational firm to design a program that could be easily translated into day-to-day practice, with a focus on three goals:
- Develop adaptability, resilience and the ability to apply SITA leadership practices, while creating a sense of psychological safety
- Increase self-awareness among leaders, develop authenticity and deploy strengths to teams
- Return leaders to the business with a consistent leadership approach, applying common techniques and displaying a collective shift in mindset
“The program is designed around the concept of secure base leadership to build psychological safety and resilience, co-creating the conditions where curiosity, creativity and innovation can flourish,” said Professor Goldsworthy, co-author of award-winning book,
Care to Dare.
By February 2021, around 120 SITA leaders had completed the program, with a further 60 undertaking the virtual journey throughout the year. SITA said the program contributed to the company’s ranking in the top 30 of Forbes World’s Best Employers - the first time it had made the list.
“I do think we owe you a lot for this one, and you can certainly be proud of your impact on our management team,” said SITA CEO Barbara Dalibard. “We have created networks within teams. They have a much better understanding of who they are, how they act, which one of our values is their best. Part of the ranking in the Forbes Best was really, I think, a clear recognition that things were much better, and people have done a lot and owe a lot to the program.”
The learning that participants took from the program and shared with their teams resulted in increased collaboration and enhanced agility across SITA.
“As dramatic as it sounds, it was life-changing,” said Diana Einterz, Excom member and President of the Americas. “The ‘aha’ moments will have a huge impact on my life going forward. I’ve been in business for 40 years and it’s one of the best programs in which I have ever participated.”
After graduation, 90% of participants said that over 6-12 months, the program would have high impact on them individually and on SITA, with an average program rating of 4.6 (out of 5) across the four cohorts.