IMD business school for management and leadership courses

Cisco leverages AI to enhance both customer-facing services and internal operations. A key component is its custom-built Silicon One chip, which offers a unified architecture delivering high-performance, low-power networking silicon for routing and switching across diverse networks. For its customers, Cisco’s AI-driven innovations include the Webex collaboration portfolio, featuring AI enhancements for productivity and insights, and AI-powered security through the Cisco Security Cloud platform. This platform integrates threat detection, automates security policies, and utilizes generative AI to simplify security operations across hybrid, multi-cloud environments. Cisco also applies AI to optimize network performance, utilizing advanced analytics and machine learning in SD-WAN solutions for secure and efficient connectivity.

Internally, Cisco uses AI to streamline automation, improve threat detection, and enhance customer support. Ethical AI development is central to its strategy, guided by the Cisco Responsible AI Framework, which emphasizes transparency, fairness, accountability, privacy, and security. Through its governance framework, the company ensures responsible AI deployment, promoting inclusion and data privacy while reducing reliance on customer data through synthetic training methods.

2024 AI-related highlights

• Launches the Motific hub, a cloud-based service designed to streamline and secure generative AI application deployment for enterprises. (Feb 2024)
• Cisco and Nvidia announced a collaboration to streamline AI deployment using standard Ethernet, enhancing compatibility and management for enterprises. (Feb 2024)
• Introduces innovations in its Security Cloud to enhance AI security and protect applications, devices, and user data. (May 2024
• Lenovo and Cisco have partnered to create integrated solutions, enhancing generative AI capabilities and improving enterprise productivity globally. (May 2024)
• Launches $1B global AI investment fund to expand the development of secure and reliable AI solutions (June 2024)
• Acquires Robust Intelligence, enhancing its AI security offerings by protecting AI models throughout their development lifecycle. (Aug 2024)
• Launches Nvidia-powered UCS C885A M8 servers and AI PODs, optimized for AI workloads, enhancing data center performance and capabilities. (Oct 2024)
• Announces its new 360 Partner Programme to address complexities of AI integration, providing partners 15 months to transition and enhance skills. (Oct 2024)
• Launches AI infrastructure solutions, including new servers and preconfigured PODs, enhancing enterprise AI capabilities. (Oct 2024)