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Comcast has embraced generative AI as a core component of its innovation strategy, targeting AI technologies that enhance content creation, connectivity, and entertainment. The company fosters partnerships and invests in AI startups such as Resemble AI, which is focused on synthetic voice creation, and Hume AI, which enhances emotional intelligence in digital communications.

AI is also leveraged across its operations, improving customer experiences and operational efficiency. The company’s AI-powered voice remote simplifies customer access to content, while its machine learning models have reduced unnecessary customer service visits to homes and businesses by 16%. Comcast has partnered with Broadcom to develop the world’s first AI-powered access network, which aims to enhance network performance and customer experience.

2024 AI-related highlights

• Offers 5G AI-as-a-service platform on its network infrastructure, starting in Atlanta, Georgia (February 2024)
• Comcast Smart Solutions announces partnership with Eagle Eye Networks to provide customers with a broader set of AI video analytics solutions (July 2024)
• Comcast Technology Solutions will use AI to power NBC’s video management for the 2024 Paris Olympics. (Jul 2024)
• Comcast’s DataBee launches BeeKeeper AI, a generative AI chatbot for asset ownership validation and security compliance. (Jul 2024)
• Comcast’s Janus Initiative Transforms Core Network with AI and Cloud Technology for Enhanced Internet Performance and Reliability. (Oct 2024)