Strategic agility is a difficult concept to unpack as there are so many ingredients to it. Two-thirds of participants in a webinar given by Professor Stéphane J.G. Girod said they considered it...
A good start is to see strategic agility as the ability to adapt the strategy content (where you play and how you win) in a dynamic way, together with the strategy process (how you strategize). This will help you respond to your environment and, even better, to shape it to your advantage, Girod said.
But why is it necessary to be strategically agile in the first place? Today’s degree of uncertainty and fast pace of change mean many companies face a relentless challenge to keep up their competitive advantage. Firms die if they are too rigid to renew this advantage as often as required.
After finding out what strategic agility actually is, 43% of participants said via an online poll that the degree of strategic agility in their company was weak. This was attributed variously to a fear of changing the status quo, the “success trap” and a top-down only approach to strategizing.
Strategically agile companies are actively shifting from an “either or” to a “both and” approach to strategy, said Girod, whose research in this area culminated in the 2021 book, Resetting Management: Thrive with Agility in the Age of Uncertainty. Their priority is to resolve competing demands, and this entails multiple shifts:
“Kodak is a great example of why a company that doesn’t do both is in danger. Kodak had great ideas, and even invented the digital camera. But the leadership couldn’t execute and make it their own, and so the company wasn’t able to respond to fast-changing conditions.”
If firms do let themselves get out of touch with their environment, at best they will need to make great leaps to change. Strategic agility offers a more dynamic alternative.
Leaders should anticipate that addressing competing demands often complicates matters, he added: “Companies have tended to want to control lots of areas, such as talent, in house. It is simpler. Opening initiatives to an ecosystem of partners is more complicated, but firms that do both are more flexible.”
Strategic agility is tough because there will be tensions when you try to resolve competing demands. Such tensions include career progression considerations – that is, an “I want to play it safe so that I will be promoted more easily” attitude – as well as having too much homogeneity in executive teams, which can “stifle innovation and reduce the chance of an outlier idea pushing the needle forward”.
“The more senior people have to accept they might not have the best ideas,” said Girod, referring to the way certain mindsets could create tensions. “In fact, they may well be more out of touch with the market. Take digital transformation, where the more senior people are indeed likely not to be the best prepared.”
It was partly this realization that led the hotel chain Accor to give junior employees a chance to come up with a new brand under Accor – JO&JOE – as a means to find an effective way of competing against Airbnb with a new sort of offer for millennials, in a context where ideas were being blocked at the top due to a lack of diversity.
Crucially, by structuring the junior team directly beneath the management, they were shielded from cost imperatives and corporate pressures.
KPIs that can be used to measure such an effort include monitoring on a quarterly basis what share of new business streams have been created, and rewarding management for that progress and the links made between core and new businesses.
Too many companies have good ideas but structural issues, politics, and social movements often stall matters, and this is frequently overlooked, said Girod.
The essence of strategic agility is reconciling competing demands to be more flexible and entrepreneurial. Ask: What are the strategic competing demands that matter to my business? What tensions are likely to result from trying to pursue competing priorities? How can we resolve those tensions? And, because this is dynamic, always keep an eye on whether there are new competing demands that you need to face.
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