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Case Study

Oticon: Building a flexible world-class organization (B)

By Paul Strebel and Brian Rogers

3 pages

September 2005

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Reference: IMD-3-1501

The B case begins in 1992 with the arrival of Niels Jacobsen at Oticon. Jacobsen, who was appointed executive vice-president, provided equilibrium to Lars Kolind’s outgoing management style, and was valued for his ability to manage the operational side of the business. Upon his arrival, Jacobsen discovered that Oticon had serious cash flow problems and a weak balance sheet. The case ends in 1997 with Jacobsen and Kolind disagreeing strongly over Oticon’s future strategy. Kolind believes that Oticon should continue to pursue a niche strategy, while Jacobsen believes that Oticon should become a full line supplier.

Keywords

Change Management, Organizational Development, Hearing Aids

Settings

Denmark
1992-1997

Type

Field Research

Available Languages

English

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This case study is part of a series

Oticon: Building a flexible world-class organization (A)
Oticon: Building a flexible world-class organization (B)
Oticon: Building a flexible world-class organization (C)
Oticon: Building a flexible world-class organization (D)

This case study is part of a series

Oticon: Building a flexible world-class organization (A)
Oticon: Building a flexible world-class organization (B)
Oticon: Building a flexible world-class organization (C)
Oticon: Building a flexible world-class organization (D)

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Organization Nippon Telegraph and Telephone

Industry Services, Telecommunications;Information Technology

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