Close
    HomeResearch & Knowledgeback to Homeback to Research & KnowledgeING bank: From disrupted to disruptorback to
    Case Study

    ING bank: From disrupted to disruptor

    By Stéphane J. G. Girod
    11 pages
    November 2017
    Order this case study
    Reference: IMD-7-1951

    This case discusses how ING Bank emerged from near bankruptcy and how it embraced strategic and organizational agility to respond to digital disruption.

    Learning Objective
    • Discovering the levers of strategic renewal
    • Discussing strategy simplification
    • Designing and implementing a digital strategy
    • Introducing organizational agility
    Keywords
    Digital Transformation, Strategic Renewal, Strategic Agility
    Settings
    Netherlands
    ING Group, Finance and Insurance, Banking
    Type
    Published Sources
    Copyright
    © 2017
    Available Languages
    English
    Case clearing houses
    IMD case studies are distributed through case clearing houses. In order to browse the collection and purchase copies please visit the links below.

    The Case Centre

    Cranfield University

    Wharley End Beds MK43 0JR, UK
    Tel +44 (0)1234 750903
    Email [email protected]

    Harvard Business School Publishing

    60 Harvard Way, Boston MA 02163, USA
    Tel (800) 545-7685 Tel (617)-783-7600
    Fax (617) 783-7666
    Email [email protected]

    Asia Pacific Case Center

    NUCB Business School

    1-3-1 Nishiki Naka
    Nagoya Aichi, Japan 460-0003
    Tel +81 52 20 38 111
    Email [email protected]

    Copyright Information

    IMD retains all proprietary interests in its case studies and notes. Without prior written permission, IMD cases and notes may not be reproduced, used, translated, included in books or other publications, distributed in any form or by any means, stored in a database or in other retrieval systems. For additional copyright information related to case studies, please contact Case Services.

    Contact

    Research Information & Knowledge Hub for additional information on IMD publications

    Discover our latest research
    IMD's faculty and research teams publish articles, case studies, books and reports on a wide range of topics
    All case studies
    Keep reading
    Article
    Case study: The CEO suffered a breakdown. Now what?

    Alex Reinhardt was brought in to turn around a renewable-energy company that had been on the verge of bankruptcy until the German government bailed it out. After he fainted from overwork and burnout and had to take a medical leave, the board appoi...

    Corporate Governance Leadership Change Management
    By Jean-François Manzoni
    in Harvard Business Review
    January-February 2025, vol. 103, issue 1
    Read more
    Article
    Servicebasierte Geschäftsmodelle
    Organizational Design Sustainability
    By Julia Katharina Binder
    in Forum
    2025, no. 1, pp. 32-33
    Read more
    Article
    Here’s what we predicted for 2024… how did we do?

    Did our predictions for 2024 come true, a turbulent election year, bitcoin and CBDC, COP29 and electric cars, China, EU integration and Euro football

    Finance Future Readiness Geopolitics Strategy Sustainability
    By Robert Hooijberg, Arturo Bris, David Bach, José Parra Moyano, Michael R. Wade, Julia Binder, Howard H. Yu, Simon J. Evenett, Alyson Meister, Salvatore Cantale and Stefan Michel
    in I by IMD
    Read more
    Article
    Economic dynamics in Asia: Japan’s revival, China’s challenges, and India’s emergence

    Asia's economic landscape 2024 and 2025. Three distinct approaches: Japan's technology-driven revival amid demographic challenges, China's deflation and growth concerns, and India's manufacturing ambitions through foreign investment and strategic ...

    Economics Geopolitics
    By Nico Luchsinger
    in I by IMD
    Read more
    Article
    How to get more power at work

    You won't be able to understand how power operates in your unique context on your first day in the company, but it's highly achievable after about six months of closely observing the environment. You won't be able to understand how power operates ...

    By Jennifer Jordan
    in I by IMD
    Read more
    Article
    Kinder Morgan: Navigating growth in the digital energy era

    David Michels, CFO at Kinder Morgan, a US energy infrastructure company, explores how rapid AI and data center growth have quickly reshaped energy demand

    in I by IMD
    Read more
    Article
    ‘Tis the season to preserve your well-being

    Keeping healthy and prioritizing your emotional and physical well-being during Christmas and New Year is important to avoid burnout caused by the stress and pressure of the holiday season.

    Workplace Well-Being
    By Alyson Meister, Amin Kaboli and Katherine J Armstrong
    in I by IMD
    Read more
    Article
    Everything you need to know about quantum computing but were afraid to ask

    After a few false dawns, we could finally be on the eve of the quantum era – which means organizations need to start thinking about encryption now. Here's what you need to know. After a few false dawns, we could finally be on the eve of the quantu...

    By Öykü Işık
    in I by IMD
    Read more
    Book Chapter
    The strategic imperative

    In a world where change is the only constant, the strategic imperative for sustainability is not just a theoretical construct – it’s a call to action. This section of the book delves into the core strategies that will enable businesses to thrive i...

    Business Transformation Innovation Strategy
    By Julia Katharina Binder and Knut Bjarne Haanaes
    in Binder, Julia Katharina (Ed.); Haanaes, Knut Bjarne (Ed.) / Leading the sustainable business transformation: A playbook from IMD, pp. 59-62 / Hoboken: Wiley, 2025
    Read more
    Book
    Leading the sustainable business transformation A playbook from IMD

    Based on extensive research conducted in the past several years at the International Institute for Management Development in Switzerland (IMD), Leading the Sustainable Business Transformation: A Playbook from IMD helps readers understand why susta...

    Business Transformation Sustainability Organizational Design
    Edited by Julia Katharina Binder and Knut Bjarne Haanaes
    Published by Wiley, © 2025
    Read more
    Case study: The CEO suffered a breakdown. Now what?
    By Jean-François Manzoni
    in Harvard Business Review January-February 2025, vol. 103, issue 1
    Summary
    Alex Reinhardt was brought in to turn around a renewable-energy company that had been on the verge of bankruptcy until the German government bailed it out. After he fainted from overwork and burnout and had to take a medical leave, the board appoi...
    Read more
    Contact

    Research Information & Knowledge Hub for additional information on IMD publications

    Related topics
    Corporate Governance
    Leadership
    Change Management
    Browse all topics
    Servicebasierte Geschäftsmodelle
    By Julia Katharina Binder
    in Forum 2025, no. 1, pp. 32-33
    Read more
    Contact

    Research Information & Knowledge Hub for additional information on IMD publications

    Related topics
    Organizational Design
    Sustainability
    Browse all topics
    Here’s what we predicted for 2024… how did we do?
    By Robert Hooijberg Arturo Bris David Bach José Parra Moyano Michael R. Wade Julia Binder Howard H. Yu Simon J. Evenett Alyson Meister Salvatore Cantale and Stefan Michel
    in I by IMD
    Summary
    Did our predictions for 2024 come true, a turbulent election year, bitcoin and CBDC, COP29 and electric cars, China, EU integration and Euro football
    Read more
    Contact

    Research Information & Knowledge Hub for additional information on IMD publications

    Related topics
    Finance
    Future Readiness
    Geopolitics
    Strategy
    Sustainability
    Browse all topics
    Economic dynamics in Asia: Japan’s revival, China’s challenges, and India’s emergence
    By Nico Luchsinger
    in I by IMD
    Summary
    Asia's economic landscape 2024 and 2025. Three distinct approaches: Japan's technology-driven revival amid demographic challenges, China's deflation and growth concerns, and India's manufacturing ambitions through foreign investment and strategic ...
    Read more
    Contact

    Research Information & Knowledge Hub for additional information on IMD publications

    Related topics
    Economics
    Geopolitics
    Browse all topics
    How to get more power at work
    By Jennifer Jordan
    in I by IMD
    Summary
    You won't be able to understand how power operates in your unique context on your first day in the company, but it's highly achievable after about six months of closely observing the environment. You won't be able to understand how power operates ...
    Read more
    Contact

    Research Information & Knowledge Hub for additional information on IMD publications

    Kinder Morgan: Navigating growth in the digital energy era

    in I by IMD
    Summary
    David Michels, CFO at Kinder Morgan, a US energy infrastructure company, explores how rapid AI and data center growth have quickly reshaped energy demand
    Read more
    Contact

    Research Information & Knowledge Hub for additional information on IMD publications

    ‘Tis the season to preserve your well-being
    By Alyson Meister Amin Kaboli and Katherine J Armstrong
    in I by IMD
    Summary
    Keeping healthy and prioritizing your emotional and physical well-being during Christmas and New Year is important to avoid burnout caused by the stress and pressure of the holiday season.
    Read more
    Contact

    Research Information & Knowledge Hub for additional information on IMD publications

    Related topics
    Workplace Well-Being
    Browse all topics
    Everything you need to know about quantum computing but were afraid to ask
    By Öykü Işık
    in I by IMD
    Summary
    After a few false dawns, we could finally be on the eve of the quantum era – which means organizations need to start thinking about encryption now. Here's what you need to know. After a few false dawns, we could finally be on the eve of the quantu...
    Read more
    Contact

    Research Information & Knowledge Hub for additional information on IMD publications

    The strategic imperative
    By Julia Katharina Binder and Knut Bjarne Haanaes
    in Binder, Julia Katharina (Ed.); Haanaes, Knut Bjarne (Ed.) / Leading the sustainable business transformation: A playbook from IMD, pp. 59-62 / Hoboken: Wiley, 2025
    Summary
    In a world where change is the only constant, the strategic imperative for sustainability is not just a theoretical construct – it’s a call to action. This section of the book delves into the core strategies that will enable businesses to thrive i...
    Read more
    Contact

    Research Information & Knowledge Hub for additional information on IMD publications

    Related topics
    Business Transformation
    Innovation
    Strategy
    Browse all topics
    Leading the sustainable business transformation A playbook from IMD
    By Julia Katharina Binder and Knut Bjarne Haanaes
    Published by Wiley ©2025
    Summary
    Based on extensive research conducted in the past several years at the International Institute for Management Development in Switzerland (IMD), Leading the Sustainable Business Transformation: A Playbook from IMD helps readers understand why susta...
    Read more
    Copyright ©2025
    Copyright owner External Copyright
    Available Languages English
    Contact

    Research Information & Knowledge Hub for additional information on IMD publications

    Related topics
    Business Transformation
    Sustainability
    Organizational Design
    Browse all topics