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Case Study

AccorHotels’ digital transformation: A strategic response to hospitality disruptor Airbnb

By Tawfik Jelassi and Valerie Keller-Birrer

25 pages

September 2017

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Reference: IMD-7-1915

The hotel industry is being disrupted by new digital players who have entered the market and challenge the conventional hospitality approach. The sharing economy in particular, with the Airbnb start-up in the lead, has created a major challenge, if not a threat, to established hotel chains. As a response, AccorHotels, Europe’s leading hotel group, is going through a major digital transformation that impacts its corporate culture, organizational structure, value proposition, and overall business model. The goal is to turn the traditional asset-heavy company into an active player in the new hospitality economy, able to compete head-on with the industry’s digital disruptors.

Learning Objective

The case discusses the strategic response of industry incumbents to the challenges coming from digital disruptors.
Participants will be asked to compare the two business models from different angles: how do the different approaches deliver on the consumer proposition, and which are the strengths and weaknesses of each business model.
Participants will further be asked to assess the strategic options of an asset-heavy incumbent to react to asset-light competitors in a context of digital disruption.
The case serves as a basis to discuss the opportunities and challenges of industry incumbents to transform themselves and better compete in an increasingly digital business environment.

Keywords

Digital Disruption, Digital Transformation, Hospitality, Sharing Economy

Settings

World/global
AccorHotels, Travel and Leisure, Hospitality
2017

Type

Field Research

Available Languages

English

Related material

Teaching note, Video

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