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Case Study

Tetra Pak: A digitally enabled supply chain as a competitive advantage

By Ralf W. Seifert and Richard Markoff

17 pages

November 2018

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Reference: IMD-7-2033

This case describes packaging supplier and equipment vendor Tetra Pak and their Digital Transformation Program, detailing why Tetra Pak undertook this effort, how they organized the program, identified and selected which technologies to implement and the steps they took to overcome implementation challenges. The case structures Tetra Pak’s voyage around their priorities: Connected Solutions, Advanced Analytics and a Connected Workforce. The emphasis is on the value proposition of Industry 4.0 and Supply Chain Digitalization for both Tetra Pak and their customers.

Learning Objective

To illustrate an effective and successful effort develop Industry 4.0 and Supply Chain Digitalization capabilities.
Focusing on the process of identifying technology priorities, establishing the business case in a B2B context, and successfully implementing innovative solutions.
The case provides a general introduction to the definition of Industry 4.0 and the key technologies associated with the term.

Keywords

Supply Chain, Transformation, Industry 4.0, Digitalization, Business to Business, Consumer Goods, Packaging, Outcome-based Service Model, Big Data, Predictive Analytics, Technology, Partnership, Digital

Settings

Europe, Switzerland
Tetra Pak, Consumer Goods
2018

Type

Field Research

Available Languages

English, Spanish

Related material

Teaching note, Video

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Reference IMD-7-2455

Organization Mastercard

Industry Finance and Insurance, Financial Services

Available Languages English

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