Trendy fashion company: Sustainability in supply chain operations

The case is seen through the eyes of the newly appointed supply chain director at a cosmetics company based in Berlin. The general manager has tasked the new supply chain director to provide bold process recommendations to improve the poor service, high inventory and rampant use of overtime. To understand the issues at play, the supply chain director meets with the CFO, the factory manager, the chief procurement officer and chief revenue officer and their feedback constitutes the body of the case. Each individual offers a different perspective, though none take any responsibility. The CFO is unhappy with the high inventory levels. The factory manager feels helpless in the situation. The chief procurement officer is proud of the savings he has generated by shifting to Asia. The chief revenue officer appears altogether disinterested and not concerned by the problem. The supply chain director must integrate this feedback and propose a new process that will address the performance shortcomings, define the roles and responsibilities of each, along with KPIs to monitor progress.

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Fatbergs and grease waste from industrial kitchens are hardly the most enticing topics for a business school case study. Yet ZhanaSolutions, the start-up examined in this impact investment due diligence case, is all about grease waste. At least, on the surface. When one dredges deeper, the case reveals a compelling story about how to embed impact into decision making. It illustrates the risk, return and impact relationship - specifically, the added-value that impact investors can bring by investing in companies that generate a clear measurable impact, even when the risk-return profile could lead traditional commercial investors who do not consider impact to underappreciate the business opportunity. The ZhanaSolutions case looks at due diligence in the impact investing context. The protagonist, José Lozano, is the Latin American managing director of the Geneva-based impact investor AlphaMundi Group (AMG), an impact first but very commercially minded impact investor that invests in Africa and Latin America. In the case, Lozano and his team have completed the due diligence and are deciding whether to present a positive recommendation to the AMG Investment Committee to invest in ZhanaSolutions, The start-up, headquartered in Bogotá, offers a novel leasing model for its grease removal G-Trap technology to industrial kitchens in Colombia. Students assume the role of Lozano and will need to balance impact and financial considerations as they make a recommendation. Through the case, students can experience a real impact investing due diligence, explore the layers of considerations needed to build a compelling investment case and simulate how best to present proposals to an investment committee. The case underscores the idea that investable opportunities can be found in even the most mundane places.

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