Case Study

Performance development at GE: Shaping a fit-for-purpose performance management system (B)

4 pages
October 2018
Reference: IMD-7-1986

In 2013, GE implemented the FastWorks program, an initiative that utilized tools and methods adapted from start-up methodologies to make the company more customer centric, lean and agile. With the spread of FastWorks within GE, a startling conclusion became evident – the existing performance management system might no longer be fit for the company’s new direction. This case series follows the journey of GE’s new performance management system, Performance Development, and its PD@GE app. By utilizing FastWorks in its development process, the HR team was able to leverage customer feedback and rapid prototyping to build a new system with unique features, such as instantaneous feedback, upward feedback and removal of employee ratings.

Learning Objective
  • Identify the need to align appraisals and incentives to complement company strategy
  • discover success factors for working in an agile manner in a complex organization
  • explore best practices in change management
  • adapt HR processes for the next generation of workers
Keywords
Human Resources, Performance Appraisal, Millennials, Change Management, Feedback, Agility, Fast Prototyping
Settings
Northern America, United States of America
General Electric, Travel and Leisure, Airlines and Aviation, Manufacturing, Aeronautics and Aircrafts, Healthcare, Medical Equipment
2014-2017
Type
Field Research
Copyright
© 2018
Available Languages
English
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This case study is part of a series
  • Performance development at GE: Shaping a fit-for-purpose performance management system (A)
  • Performance development at GE: Shaping a fit-for-purpose performance management system (B)
  • Performance development at GE: Shaping a fit-for-purpose performance management system (C)
This case study is part of a series
  • Performance development at GE: Shaping a fit-for-purpose performance management system (A)
  • Performance development at GE: Shaping a fit-for-purpose performance management system (B)
  • Performance development at GE: Shaping a fit-for-purpose performance management system (C)
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Performance development at GE: Shaping a fit-for-purpose performance management system (A)
By Anand Narasimhan Jennifer Jordan and Shih-Han Huang
Case reference: IMD-7-1985 ©2018
Summary
In 2013, GE implemented the FastWorks program, an initiative that utilized tools and methods adapted from start-up methodologies to make the compan...
Best-selling Case Study
Reference IMD-7-1985
Copyright ©2018
Copyright owner IMD Copyright
Organization General Electric
Industry Travel and Leisure, Airlines and Aviation;Manufacturing, Aeronautics and Aircrafts;Healthcare, Medical Equipment
Available Languages English
Contact

Research Information & Knowledge Hub for additional information on IMD publications

Performance development at GE: Shaping a fit-for-purpose performance management system (B)
By Anand Narasimhan Jennifer Jordan and Shih-Han Huang
Case reference: IMD-7-1986 ©2018
Summary
In 2013, GE implemented the FastWorks program, an initiative that utilized tools and methods adapted from start-up methodologies to make the compan...
Reference IMD-7-1986
Copyright ©2018
Copyright owner IMD Copyright
Organization General Electric
Industry Travel and Leisure, Airlines and Aviation;Manufacturing, Aeronautics and Aircrafts;Healthcare, Medical Equipment
Available Languages English
Contact

Research Information & Knowledge Hub for additional information on IMD publications

Performance development at GE: Shaping a fit-for-purpose performance management system (C)
By Anand Narasimhan Jennifer Jordan and Shih-Han Huang
Case reference: IMD-7-1987 ©2018
Summary
In 2013, GE implemented the FastWorks program, an initiative that utilized tools and methods adapted from start-up methodologies to make the compan...
Reference IMD-7-1987
Copyright ©2018
Copyright owner IMD Copyright
Organization General Electric
Industry Travel and Leisure, Airlines and Aviation;Manufacturing, Aeronautics and Aircrafts;Healthcare, Medical Equipment
Available Languages English
Contact

Research Information & Knowledge Hub for additional information on IMD publications