Orchestrating Transformation

NTT Corporation, Japan’s information and communication technologies (ICT) leader since 1953, was the first to commercialize internet usage on mobile phones in the 1990s, which resulted in NTT achieving much success in Japan. However, by the end of...

Building on NTT (A), the case starts with NTT’s CEO having narrowed down strategic growth options with the board to prepare NTT for the future. Past international investments in AT&T Wireless and KPN to tap into foreign markets had resulted in bil...

When I was eight years old, I watched the Mexico Olympics on television and thought ‘I want to do that.’ It took eight years and an incredible amount of work, including extraordinary highs and lows, to achieve that goal.

This year China has been repeatedly accused of resorting to export-led growth (as if that were a crime), flooding world markets with goods, and exacerbating trade tensions. In this briefing I provide a measured, evidence-based review of recent Chi...

Family businesses are an essential part of the global economy, as they combine the power of a common goal. Long-term vision, and deep personal commitment. But these unique characteristics create a special context in which personal relationships bl...

Since becoming DBS Bank’s CEO in 2009, Piyush Gupta led its transformation to become a standard setter globally for digitalization and customer centricity in financial services. This transformation started with fixing the basics (2009-2014), in wh...

To stay ahead of competitors, DBS knew it needed to continue to innovate and improve customer centricity. To do so, it decided to move to a horizontal organizational structure, an approach it named Managing Through Journeys (MtJs). This involved b...

Unfortunately, some trade policymaking operates in a silo sealed off from macroeconomic logic. While some analysts have recently highlighted the constraints that macro relationships play should the U.S. raise import tariffs, I go further. Until Am...