The (B) case describes the decisions taken by the new CEO as well as the impressive results achieved in less than 2 years
Turning around Avon: The rebirth of an iconic global brand (A)
Summary
The (A) case describes the difficult situation Avon faced back in 2018 when a new CEO arrived
Reference
IMD-7-2165
Copyright
©2020
Copyright owner
IMD Copyright
Organization
Avon
Industry
Consumer Goods, Cosmetics and Perfumes
Available Languages
English
Contact
Research Information & Knowledge Hub for additional information on IMD publications
Turning around Avon: The rebirth of an iconic global brand (B)
Summary
The (B) case describes the decisions taken by the new CEO as well as the impressive results achieved in less than 2 years
Reference
IMD-7-2166
Copyright
©2020
Copyright owner
IMD Copyright
Organization
Avon
Industry
Consumer Goods, Cosmetics and Perfumes
Available Languages
English
Contact
Research Information & Knowledge Hub for additional information on IMD publications
How to market sustainable products: Three paths to success
Many companies overestimate customers’ appetite for sustainable products, flooding the market with offerings that don’t sell. The reality is, social and environmental benefits have less impact on purchasing decisions than basic product attributes ...
By
Goutam Challagalla and
Frédéric Dalsace
March-April 2024, vol. 102, issue 2, pp. 80-87
Marketing to women: Four tips for avoiding pitfalls
Summary
More than 80% of purchases are made by women. But reaching, interacting with, and converting female consumers is a challenge for most companies. You can get through the maze of marketing to women by using these four guidelines.
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Culture wars: creating ‘buzz’ without being branded a failure
Summary
While it’s tempting for business leaders to think they can safely navigate a divisive cultural and political landscape, it’s a fool’s errand.
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Should Unilever pivot from being purpose-led?
Summary
The case study delves into strategic transformation and leadership transitions at Unilever since 2009. Unilever has been an industry leader of business sustainability. Paul Polman was a pioneer who introduced the idea that, by addressing social and environmental problems, a company can unlock new growth opportunities. Polman launched a 10-year Sustainable Living Plan with three objectives: to enhance health and well-being, livelihoods and environmental sustainability. Alan Jope followed in Polman’s path and launched a novel plan for the new decade called The Unilever Compass, focused on sustainability. Unilever took a strategic turn during Jope’s tenure and asked the brands to use their products to solve social issues. He called this “purpose-led branding,” which confused investors. They believed social branding would take the company’s focus away from growth. Tensions were high at Unilever and resulted in a change in leadership. The company wants to focus on growth, which raises questions about the future of corporate sustainability at Unilever.
Reference
IMD-7-2578
Copyright
©2024
Copyright owner
IMD Copyright
Organization
Unilever
Industry
Consumer Goods
Available Languages
English
Contact
Research Information & Knowledge Hub for additional information on IMD publications
Euro 2024 Sponsorship - Chinese Brands
Summary
Leading Chinese companies are preparing to take advantage of exposure and opportunities as top sponsors and suppliers to the UEFA EURO 2024 Men’s Soccer Tournament (Euro 24) — played by European teams thousands of kilometers away from China.
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A marketing playbook for sustainable products
Summary
Marketing campaigns for sustainable offerings often fail, leaving businesses with products that do not sell. How can companies reach customers more effectively?
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Nespresso: Strategy reset for growth: The youth market (Abridged)
Summary
Nespresso, the global leading brand in portioned coffee, is facing an existential threat. The company’s current market base, which consists primarily of aging consumers, is likely to decline in the medium to long term. To compensate for the certai...
Reference
IMD-7-2574
Copyright
©2024
Copyright owner
IMD Copyright
Organization
Nespresso
Industry
Consumer Goods, Coffee
Available Languages
English
Contact
Research Information & Knowledge Hub for additional information on IMD publications
How AI gives Taobao’s one billion customers the personal touch
Summary
Chris Tung is President of Strategic Development at Chinese e-commerce multinational Alibaba Group. He tells Amit Joshi how the company is integrating AI to optimize its customer experience.
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Research Information & Knowledge Hub for additional information on IMD publications
How to market sustainable products: Three paths to success
Summary
Many companies overestimate customers’ appetite for sustainable products, flooding the market with offerings that don’t sell. The reality is, social and environmental benefits have less impact on purchasing decisions than basic product attributes ...
Contact
Research Information & Knowledge Hub for additional information on IMD publications
Thales: Digital sales enablement with ContentFlix
Summary
The case explores the efforts of Hamilton Mann, Group VP, Global Digital Marketing & Digital Transformation at Thales, to build a sales enablement platform as part of Thales’ larger digital transformation. “ContentFlix” aimed to be a one-stop sales enablement platform bringing together content for presentations and sales pitches and integrating solutions from across the business. Thales’ key account teams were used to operating in silos and via face-to-face interactions. Similarly, marketing and sales were distant and did not work together as effectively and seamlessly as they could. ContentFlix was intended to break down those silos and encourage collaboration between the company’s different businesses and marketing and sales teams. Mann’s team had launched ContentFlix quietly, tackling each implementation challenge as it came, and adoption had been steady. The Covid pandemic changed everything. Enforced lockdowns meant that remote cooperation between units became the only way to do business. The platform’s adoption accelerated beyond Mann’s expectations and continued to grow post-pandemic. The case explores how the team planned the platform, supported its rollout across Thales and continued to build it throughout the pandemic and beyond. The case explores in rich detail the obstacles and challenges as well as the successes Mann and his team face. The case closes with the rise of generative AI (GenAI). The team starts to consider where GenAI could enhance ContentFlix. What possibilities were there to take the platform to its next stage of development?
Reference
IMD-7-2460
Copyright
©2024
Copyright owner
IMD Copyright
Organization
Thales
Industry
Manufacturing;Information Technology, Information Services;Manufacturing, Aerospace and Defense
Available Languages
English
Contact
Research Information & Knowledge Hub for additional information on IMD publications
Revier Brand Group, LLC: Will its “sustainability and consistency” brand positioning pay off?
Summary
The CEO of Revier Cattle Company, Tom Revier, had been an innovator in sustainable farming and humane livestock practices for over two decades. He and his partner Paul Hillen are considering whether they should launch a branded differentiated prod...
Reference
IMD-7-2170
Copyright
©2023
Copyright owner
IMD Copyright
Organization
Revier Cattle Company
Industry
Food Production, Ranching
Available Languages
English
Contact
Research Information & Knowledge Hub for additional information on IMD publications