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Diversity and Equity and Inclusion
Latest Case Studies
Case Study
Governance at Uber (B): The board reviews the holder report

Case (B) explains the contents of the Holder report, which investigated the diversity, equity and inclusion culture at Uber and ends with Travis Kalanick’s separation from the company.

Board Corporate Governance Diversity and Equity and Inclusion Organizational Culture
By Anand Narasimhan and Shruti Bajpai
Case reference: IMD-7-2586, © 2024
Governance at Uber (B): The board reviews the holder report
By Anand Narasimhan and Shruti Bajpai
Case reference: IMD-7-2586 ©2024
Summary
Case (B) explains the contents of the Holder report, which investigated the diversity, equity and inclusion culture at Uber and ends with Travis Kalanick’s separation from the company.
Reference IMD-7-2586
Copyright ©2024
Copyright owner IMD Copyright
Organization Uber Technologies
Industry Manufacturing, Technology
Available Languages English
Contact

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Case Study
Governance at Uber (C): The all-hands meeting

Case (C) discusses the meeting that showcased the proposed actions following the Holder report recommendations and highlights the concerning response of one of the board members.

Board Corporate Governance Diversity and Equity and Inclusion Organizational Culture
By Anand Narasimhan and Shruti Bajpai
Case reference: IMD-7-2587, © 2024
Governance at Uber (C): The all-hands meeting
By Anand Narasimhan and Shruti Bajpai
Case reference: IMD-7-2587 ©2024
Summary
Case (C) discusses the meeting that showcased the proposed actions following the Holder report recommendations and highlights the concerning response of one of the board members.
Reference IMD-7-2587
Copyright ©2024
Copyright owner IMD Copyright
Organization Uber Technologies
Industry Manufacturing, Technology
Available Languages English
Contact

Research Information & Knowledge Hub for additional information on IMD publications

Case Study
Governance at WeWork: Adam Neumann’s erratic behavior

This is a fascinating case about Adam Neumann’s problematic behavior, which led to the downfall of WeWork, once one of America’s most valued startups.

Board Organizational Behavior Diversity and Equity and Inclusion Organizational Culture
By Anand Narasimhan and Shruti Bajpai
Case reference: IMD-7-2591, © 2024
Governance at WeWork: Adam Neumann’s erratic behavior
By Anand Narasimhan and Shruti Bajpai
Case reference: IMD-7-2591 ©2024
Summary
This is a fascinating case about Adam Neumann’s problematic behavior, which led to the downfall of WeWork, once one of America’s most valued startups.
Reference IMD-7-2591
Copyright ©2024
Copyright owner IMD Copyright
Organization The We Company
Industry Services, Real Estate
Available Languages English
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Case Study
Governance at Uber (A): Travis Kalanick derails

Case (A) recounts Travis Kalanick’s journey through the growth of Uber, highlighting instances of his problematic behavior and the board’s lack of oversight.

Board Corporate Governance Diversity and Equity and Inclusion Organizational Culture
By Anand Narasimhan and Shruti Bajpai
Case reference: IMD-7-2585, © 2024
Governance at Uber (A): Travis Kalanick derails
By Anand Narasimhan and Shruti Bajpai
Case reference: IMD-7-2585 ©2024
Summary
Case (A) recounts Travis Kalanick’s journey through the growth of Uber, highlighting instances of his problematic behavior and the board’s lack of oversight.
Reference IMD-7-2585
Copyright ©2024
Copyright owner IMD Copyright
Organization Uber Technologies
Industry Manufacturing, Technology
Available Languages English
Contact

Research Information & Knowledge Hub for additional information on IMD publications

Case Study
Fostering psychological safety in teams

This note highlights the pivotal role of psychological safety in fostering a culture of flexibility and innovation within organizations, especially in a rapidly changing business environment. Drawing from Amy Edmondson’s seminal research, psychological safety is defined as the collective assurance felt by team members that they can openly expres…

Leadership General Management Human Resources Organizational Behavior Diversity and Equity and Inclusion
By Michael D. Watkins
Case reference: IMD-7-2507, © 2023
Fostering psychological safety in teams
By Michael D. Watkins
Case reference: IMD-7-2507 ©2023
Summary
This note highlights the pivotal role of psychological safety in fostering a culture of flexibility and innovation within organizations, especially in a rapidly changing business environment. Drawing from Amy Edmondson’s seminal research, psychological safety is defined as the collective assurance felt by team members that they can openly expres…
Reference IMD-7-2507
Copyright ©2023
Copyright owner IMD Copyright
Available Languages English
Contact

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Case Study
Rio Tinto: Everyday Respect (B) (eCase) – For usage of this eCase in a program, please contact Case Services

Part B of the Rio Tinto: Everyday Respect multimedia case series reveals the reaction to the report of various stakeholders, as well as how Rio Tinto has acted on the report’s recommendations. The case also shares some of the creative ways Rio Tinto has instilled a culture of respect and enabled it to permeate throughout the organization.

Diversity and Equity and Inclusion Business Ethics Human Resources Leadership Organizational Behavior Sustainability
By David Bach and Shih-Han Huang
Case reference: IMD-7-2466, © 2023
Rio Tinto: Everyday Respect (B) (eCase) – For usage of this eCase in a program, please contact Case Services
By David Bach and Shih-Han Huang
Case reference: IMD-7-2466 ©2023
Summary
Part B of the Rio Tinto: Everyday Respect multimedia case series reveals the reaction to the report of various stakeholders, as well as how Rio Tinto has acted on the report’s recommendations. The case also shares some of the creative ways Rio Tinto has instilled a culture of respect and enabled it to permeate throughout the organization.
Reference IMD-7-2466
Copyright ©2023
Copyright owner IMD Copyright
Organization Rio Tinto Group
Industry Materials, Metals and Mining
Available Languages English
Contact

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Case Study
Rio Tinto: Everyday Respect (A) (eCase) – For usage of this eCase in a program, please contact Case Services

In February 2022 Rio Tinto publicly released a workplace culture report that revealed that sexual harassment, racism and bullying had been occurring at an alarming rate throughout the organization. This was shortly after the Juukan Gorge disaster in Australia: Rio Tinto caused global outrage when its technicians blew up two rock shelters conside…

Diversity and Equity and Inclusion Business Ethics Human Resources Leadership Organizational Behavior Sustainability
By David Bach and Shih-Han Huang
Case reference: IMD-7-2465, © 2023
Rio Tinto: Everyday Respect (A) (eCase) – For usage of this eCase in a program, please contact Case Services
By David Bach and Shih-Han Huang
Case reference: IMD-7-2465 ©2023
Summary
In February 2022 Rio Tinto publicly released a workplace culture report that revealed that sexual harassment, racism and bullying had been occurring at an alarming rate throughout the organization. This was shortly after the Juukan Gorge disaster in Australia: Rio Tinto caused global outrage when its technicians blew up two rock shelters considered sacred by the Aboriginal traditional owners and deemed to be of “the highest archaeological significance in Australia” by scientists. Why did Rio Tinto commission the report, how did it deal with the findings, and how might reckoning with the past shape its future? In Part A of this online multimedia case series, three Rio Tinto executives – James Martin, Chief People Officer, Kellie Parker, Chief Executive, Australia and Isabelle Deschamps, Chief Legal Officer, Governance & Corporate Affairs – and the independent expert commissioned to write the report, Liz Broderick, describe in their own words their experiences, considerations and the debate about whether to release the report.
Reference IMD-7-2465
Copyright ©2023
Copyright owner IMD Copyright
Organization Rio Tinto Group
Industry Materials, Metals and Mining
Available Languages English
Contact

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Case Study
Count every child: Telenor’s digital birth registration

Birth registration – considered a basic human right provided by government services – was still not working in many countries. One in four children worldwide is not registered. Yet, Zainab Siddiqui, head of sustainability at Telenor Pakistan, had a different idea. In 2013, she initiated the Digital Birth Registration Project in Pakistan in two p…

Social Innovation Strategy Sustainability Diversity and Equity and Inclusion Purpose
By James E. Henderson
Case reference: IMD-7-2410, © 2023
Count every child: Telenor’s digital birth registration
By James E. Henderson
Case reference: IMD-7-2410 ©2023
Summary
Birth registration – considered a basic human right provided by government services – was still not working in many countries. One in four children worldwide is not registered. Yet, Zainab Siddiqui, head of sustainability at Telenor Pakistan, had a different idea. In 2013, she initiated the Digital Birth Registration Project in Pakistan in two p…
Reference IMD-7-2410
Copyright ©2023
Copyright owner IMD Copyright
Organization Telenor Group
Industry Services, Telecommunications
Available Languages English
Contact

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Case Study
J.M. Huber Corporation: Testing the limits of resilience capabilities

As circumstances of the COVID-19 pandemic continued to shift and evolve, J.M. Huber Corporation (Huber) remained focused on protecting its employees, maintaining business continuity, and on advancing its multi-year sustainability strategy. The efforts of Mike Marberry, the President & CEO, the Huber Management Council (HMC), the family sharehold…

Sustainability Diversity and Equity and Inclusion Family Business Resilience
By Sameh Abadir and Marta Widz
Case reference: IMD-7-2412, © 2023
J.M. Huber Corporation: Testing the limits of resilience capabilities
By Sameh Abadir and Marta Widz
Case reference: IMD-7-2412 ©2023
Summary
As circumstances of the COVID-19 pandemic continued to shift and evolve, J.M. Huber Corporation (Huber) remained focused on protecting its employees, maintaining business continuity, and on advancing its multi-year sustainability strategy. The efforts of Mike Marberry, the President & CEO, the Huber Management Council (HMC), the family sharehold…
Reference IMD-7-2412
Copyright ©2023
Copyright owner IMD Copyright
Organization J.M. Huber Corporation
Industry Manufacturing, Industrial Goods
Available Languages English
Contact

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Case Study
Maria Ahlström-Bondestam: Together everyone achieves more (Video case)

This case presents the unique approach to philanthropy of the Ahlström family. A group of 25 fifth-generation female Ahlström family members founded the Eva Ahlström foundation in 2010, in the name of the family matriarch Eva Ahlström (1848–1920), who was a big contributor to society in her time. This led to the establishment of the Ahlström Co…

Entrepreneurship Family Business Leadership Sustainability Diversity and Equity and Inclusion
By Peter Vogel and Malgorzata Smulowitz
Case reference: IMD-7-2414, © 2022
Maria Ahlström-Bondestam: Together everyone achieves more (Video case)
By Peter Vogel and Malgorzata Smulowitz
Case reference: IMD-7-2414 ©2022
Summary
This case presents the unique approach to philanthropy of the Ahlström family. A group of 25 fifth-generation female Ahlström family members founded the Eva Ahlström foundation in 2010, in the name of the family matriarch Eva Ahlström (1848–1920), who was a big contributor to society in her time. This led to the establishment of the Ahlström Co…
Reference IMD-7-2414
Copyright ©2022
Copyright owner IMD Copyright
Organization Ahlstrom-Munksjö
Industry Manufacturing, Technology;Services, Real Estate;Manufacturing, Forestry
Available Languages English
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Case Study
Multi-stakeholder governance at Better Cotton

Better Cotton was founded in 2005 to set standards for cotton production, with a goal of facilitating ethical, environmental and development-friendly agricultural practices. As multiple players come under increasing pressure to address social and environmental issues across their supply chains, Better Cotton aims to engage all actors to work tog…

Corporate Governance Strategy Sustainability Diversity and Equity and Inclusion
By Didier Cossin and Sophie Linguri Coughlan
Case reference: IMD-7-2421, © 2022
Multi-stakeholder governance at Better Cotton
By Didier Cossin and Sophie Linguri Coughlan
Case reference: IMD-7-2421 ©2022
Summary
Better Cotton was founded in 2005 to set standards for cotton production, with a goal of facilitating ethical, environmental and development-friendly agricultural practices. As multiple players come under increasing pressure to address social and environmental issues across their supply chains, Better Cotton aims to engage all actors to work together. The Better Cotton Standard System was developed as a holistic approach to sustainable cotton production that addresses the three pillars of sustainability: environmental, social and economic. The organization works to build capacity by working with local partners to train cotton farmers worldwide in more sustainable farming practices that improve their livelihoods and protect and restore the environment. Its assurance model aims to balance scalability with cost effectiveness. Its Chain of Custody system matches supply and demand by tracing transactions throughout the supply chain. Better Cotton subscribes to a multi-stakeholder governance model, bringing stakeholders together to participate in dialogue, decision making and implementation of responses to joint problems. By seeking input from multiple types of actors involved in a question, the eventual consensual decision gains greater legitimacy, and it can be more effectively implemented than a response by any single actor. Multi-stakeholder governance requires balancing representation with the need for efficiency and effectiveness in developing and implementing strategy. The case allows for a discussion on the extent to which the BetterCotton governance model is aligned with its strategy and mission, and more broadly, how to design governance for multi-stakeholder organizations.
Reference IMD-7-2421
Copyright ©2022
Copyright owner IMD Copyright
Organization Better Cotton
Industry Manufacturing, Textile
Available Languages English
Contact

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Case Study
OCP: Liberating energy to create sustainable growth

The case focuses on the transformation of OCP, a state-owned monopoly that mined and exploited Morocco’s phosphate reserves. By 2021 it had become an organization with a mission to contribute to the sustainability of food security as the custodians of 70% of the world’s phosphate reserves. Phosphate is one of three vital ingredients in fertilize…

Sustainability Diversity and Equity and Inclusion
The Case Hub at Suliman S. Olayan School of Business Annual Case Writing Competition – First Place
By Heather Cairns-Lee and Tawfik Jelassi
Case reference: IMD-7-2330, © 2022
OCP: Liberating energy to create sustainable growth
By Heather Cairns-Lee and Tawfik Jelassi
Case reference: IMD-7-2330 ©2022
Summary
The case focuses on the transformation of OCP, a state-owned monopoly that mined and exploited Morocco’s phosphate reserves. By 2021 it had become an organization with a mission to contribute to the sustainability of food security as the custodians of 70% of the world’s phosphate reserves. Phosphate is one of three vital ingredients in fertilize…
The Case Hub at Suliman S. Olayan School of Business Annual Case Writing Competition – First Place
Reference IMD-7-2330
Copyright ©2022
Copyright owner IMD Copyright
Organization OCP Africa
Industry Manufacturing, Chemicals
Available Languages English
Contact

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Case Study
Firmenich: Juggling the short and the long term (Cartoon case)

Formatted like a comic-strip, this case showcases how Firmenich achieved resilience and strong sustainability commitments thanks to its family ownership. The case investigates how family ownership spanning across four generations and 125 years, has influenced the company’s core values and brought a long-term perspective to its strategy, which al…

Family Business Sustainability Strategy Diversity and Equity and Inclusion Resilience
By Sameh Abadir and Marta Widz
Case reference: IMD-7-2308, © 2022
Firmenich: Juggling the short and the long term (Cartoon case)
By Sameh Abadir and Marta Widz
Case reference: IMD-7-2308 ©2022
Summary
Formatted like a comic-strip, this case showcases how Firmenich achieved resilience and strong sustainability commitments thanks to its family ownership. The case investigates how family ownership spanning across four generations and 125 years, has influenced the company’s core values and brought a long-term perspective to its strategy, which al…
Reference IMD-7-2308
Copyright ©2022
Copyright owner IMD Copyright
Organization Firmenich
Industry Consumer Goods, Cosmetics and Perfumes;Consumer Goods, Food and Beverage
Available Languages English
Contact

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Case Study
Lionheart Farms (Philippines) and the tree of life (Abridged)

Lionheart Agrotech Limited, the holding company of Lionheart Farms is developing a large-scale sustainable hybrid coconut plantation with integrated processing and manufacturing capacities in the Philippines. The case describes the idea of the founders, their journey, the challenges they met and how they solved them. The case explores the key c…

Sustainability Entrepreneurship Strategy Supply Chain Diversity and Equity and Inclusion Resilience
2021-2022 HEC Montréal AEMBA CSR Case Writing Competition – 1st Prize
By Benoit F. Leleux, Anna Ziolkovska, Jose Mora, Said Chekri and Thibaud de Veyrac
Case reference: IMD-7-2340, © 2022
Lionheart Farms (Philippines) and the tree of life (Abridged)
By Benoit F. Leleux Anna Ziolkovska Jose Mora Said Chekri and Thibaud de Veyrac
Case reference: IMD-7-2340 ©2022
Summary
Lionheart Agrotech Limited, the holding company of Lionheart Farms is developing a large-scale sustainable hybrid coconut plantation with integrated processing and manufacturing capacities in the Philippines. The case describes the idea of the founders, their journey, the challenges they met and how they solved them. The case explores the key c…
2021-2022 HEC Montréal AEMBA CSR Case Writing Competition – 1st Prize
Reference IMD-7-2340
Copyright ©2022
Copyright owner IMD Copyright
Organization Lionheart Agrotech
Industry Food Production, Agriculture
Available Languages English
Contact

Research Information & Knowledge Hub for additional information on IMD publications

Case Study
Lionheart Farms (Philippines) and the tree of life

Lionheart Agrotech Limited, the holding company of Lionheart Farms is developing a large-scale sustainable hybrid coconut plantation with integrated processing and manufacturing capacities in the Philippines. The case describes the idea of the founders, their journey, the challenges they met and how they solved them. The case explores the key c…

Sustainability Entrepreneurship Strategy Supply Chain Diversity and Equity and Inclusion Resilience
2023 Financial Times Responsible Business Education Awards – Highly Commended
By Benoit F. Leleux, Anna Ziolkovska, Jose Mora, Said Chekri and Thibaud de Veyrac
Case reference: IMD-7-2282, © 2022
Lionheart Farms (Philippines) and the tree of life
By Benoit F. Leleux Anna Ziolkovska Jose Mora Said Chekri and Thibaud de Veyrac
Case reference: IMD-7-2282 ©2022
Summary
Lionheart Agrotech Limited, the holding company of Lionheart Farms is developing a large-scale sustainable hybrid coconut plantation with integrated processing and manufacturing capacities in the Philippines. The case describes the idea of the founders, their journey, the challenges they met and how they solved them. The case explores the key c…
2023 Financial Times Responsible Business Education Awards – Highly Commended
Reference IMD-7-2282
Copyright ©2022
Copyright owner IMD Copyright
Organization Lionheart Agrotech
Industry Food Production, Agriculture
Available Languages English
Contact

Research Information & Knowledge Hub for additional information on IMD publications

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