Orchestrating Transformation

As businesses navigate market disruptions, technological innovations and an increasingly turbulent world, leaders will frequently find themselves taking control of a team in the aftermath of a crisis. Inheriting such a challenging environment ofte...

Emotional intelligence is essential for recognizing and managing artificial intelligence (AI) enabled manipulation, especially in scams. Organizations should train employees to spot emotional triggers and practice reflection to mitigate generative...

Now in its eighth year, the 2024 IMD World Digital Competitiveness Ranking measures the capacity and readiness of 67 economies to adopt and explore digital technologies as a key driver for economic transformation in business, government, and wider...

In the 2010s, card processing – Mastercard’s flagship service – started showing signs of commodification as new, nimble players (typically, fintech startups thriving on digital) entered the payment processing space, and customer preferences evolve...

The total costs of the Swiss healthcare system are rapidly approaching the CHF 100 billion mark per year. Now Switzerland is voting on November 24 on a further reform step. But that will not be enough. New ideas are needed.

Improvements in technology have made deepfakes — fraudulent audio, video, and images — easier than ever to create. As a result, 2024 has seen a nearly 60% surge in phishing attacks. These attacks hijack our perceptions and our ability to distingui...

When John Donahoe stepped in as Nike's chief executive in January 2020, two months before the Covid-19 pandemic struck, the appointment looked like a masterstroke. His background in Silicon Valley, having served as chief executive of eBay and chai...

f uncontrolled artificial general intelligence—or “God-like” AI—is looming on the horizon, we are now about halfway there. Every day, the clock ticks closer to a potential doomsday scenario. That’s why I introduced the AI Safety Clock last month. ...

99designs.com is a global platform connecting freelance designers with potential clients. The case study examines the potential impact of generative AI on 99designs’ business model. The platform uses a crowdsourcing approach that invites designers...

When the British Library fell victim to a major ransomware attack it opted for a policy of full transparency. Here we outline what government organizations, NGOs, and businesses can learn from the incident, especially if they rely on legacy system...