Creating a customer-oriented company: ZZJYT at Haier
This case describes how Haier, the world’s largest white goods manufacturer, reinvented its corporate culture, at least three times over the past three decades. The case details the four stages of Haier’s transformation to become a company of the times and the six themes that underlie its continuous evolution. The case also describes Haier’s newest business model (ZZJYT), what it is and how it works. This is also the story of a long-running belief in the power of talent. Nearly every strategic move that Haier has made over the past three decades has been to realize the potential of human talent and to work to unleash that talent in the context of China. The fact that these two themes are playing-out in an organization that is competing in an “old economy,” commodity market, and which comes out of an emerging market as well, makes the story that much more remarkable.
Two learning objectives run through the case: This story about how the company successfully reinvented its business model and the supporting corporate culture at least three times over several decades will prompt executives to consider how their companies are meeting the challenges of dynamic competitive market environments. The case also highlights the power of realizing the potential of human talent and unleashing it to create and sustain a competitive advantage.
Haier
1984 – 2012
Cranfield University
Wharley End Beds MK43 0JR, UK
Tel +44 (0)1234 750903
Email [email protected]
Harvard Business School Publishing
60 Harvard Way, Boston MA 02163, USA
Tel (800) 545-7685 Tel (617)-783-7600
Fax (617) 783-7666
Email [email protected]
NUCB Business School
1-3-1 Nishiki Naka
Nagoya Aichi, Japan 460-0003
Tel +81 52 20 38 111
Email [email protected]
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