In 1996, Xerox Europe Ltd.’s environmental group adopts the slogan “The only thing we leave with our customers is – the Document!”. In spite of Xerox’s commitment to protecting the environment, their take-back policy met with some negative customer feedback as well as internal resistance from various divisions. The question now is, should the company continue or discontinue its current policy and business strategy?
Xerox and the waste free office (A)
Summary
In 1996, Xerox Europe Ltd.'s environmental group adopts the slogan "The only thing we leave with our customers is - the Document!". In spite of Xer...
Reference
IMD-3-0788
Copyright
©1999
Copyright owner
IMD Copyright
Available Languages
English
Contact
Research Information & Knowledge Hub for additional information on IMD publications
Xerox and the waste free office (B)
Summary
Xerox Europe Ltd.'s take-back policy for its products, packaging, and cartridges continues to create internal friction. Who would cover disposal co...
Reference
IMD-3-0789
Copyright
©1999
Copyright owner
IMD Copyright
Available Languages
English
Contact
Research Information & Knowledge Hub for additional information on IMD publications