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Case Study
bKash: Financial technology innovation for emerging markets

The founder of bKash Limited (bKash), a successful mobile financial services (MFS) model pioneered in Bangladesh, built the company from scratch, targeting services at the lower socioeconomic segment of society and eventually acquiring 26 million customers. bKash has had a positive impact on the lives of countless poor people and has gained worl…

Innovation Finance Technology Management Emerging Market
2023-2024 Ivey Publishing Best Seller Award (11th among 25 expert cases)
By Ishtiaq Pasha Mahmood, Marleen Dieleman and Narmin Tartila
© 2017
bKash: Financial technology innovation for emerging markets
By Ishtiaq Pasha Mahmood Marleen Dieleman and Narmin Tartila
©2017
Summary
The founder of bKash Limited (bKash), a successful mobile financial services (MFS) model pioneered in Bangladesh, built the company from scratch, targeting services at the lower socioeconomic segment of society and eventually acquiring 26 million customers. bKash has had a positive impact on the lives of countless poor people and has gained worl…
2023-2024 Ivey Publishing Best Seller Award (11th among 25 expert cases)
Copyright ©2017
Copyright owner External Copyright
Organization bKash
Industry Finance and Insurance
Available Languages English
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Case Study
National Payments Corporation of India: Cutting-edge Fintech ecosystem innovation in India

In recent years, India had experienced a digital revolution, emerging as a forerunner in cashless payments and, in the process, dramatically raising the level of financial inclusion in the country. The National Payments Corporation of India (NPCI), established in 2008 with the mandate to improve national payment systems, became a global gold sta…

Finance Economics
2023-2024 Ivey Publishing Best Seller Award (11th among 25 expert cases)
By Marleen Dieleman, Ishtiaq Pasha Mahmood and Sadat Reza
© 2021
National Payments Corporation of India: Cutting-edge Fintech ecosystem innovation in India
By Marleen Dieleman Ishtiaq Pasha Mahmood and Sadat Reza
©2021
Summary
In recent years, India had experienced a digital revolution, emerging as a forerunner in cashless payments and, in the process, dramatically raising the level of financial inclusion in the country. The National Payments Corporation of India (NPCI), established in 2008 with the mandate to improve national payment systems, became a global gold sta…
2023-2024 Ivey Publishing Best Seller Award (11th among 25 expert cases)
Copyright ©2021
Copyright owner External Copyright
Organization National Payments Corporation of India
Industry Finance and Insurance, Financial Services
Available Languages English
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Academic publications
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Article
Navigating crisis through digitalisation and its impact on firm formality: The case of microenterprises in India

Purpose Using an institutional lens and drawing on the arguments of the external enabler perspective, this study aims to examine the role of digital technology adoption on the performance of microenterprises, with a focus on their level of formality. It further explores these relationships in the context of an external crisis, like the COVID-19…

Digital Technology Management
By Muhammad Shehryar Shahid, Esther Salvi and Mehak Sajjad
in International Journal of Sociology and Social Policy
19 November 2024, ePub before print, https://doi.org/10.1108/IJSSP-08-2024-0390
Navigating crisis through digitalisation and its impact on firm formality: The case of microenterprises in India
By Muhammad Shehryar Shahid Esther Salvi and Mehak Sajjad
in International Journal of Sociology and Social Policy 19 November 2024, ePub before print, https://doi.org/10.1108/IJSSP-08-2024-0390
Summary
Purpose Using an institutional lens and drawing on the arguments of the external enabler perspective, this study aims to examine the role of digital technology adoption on the performance of microenterprises, with a focus on their level of formality. It further explores these relationships in the context of an external crisis, like the COVID-19…
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Article
EXPRESS: Balancing resilience and efficiency: A literature review on overcoming supply chain disruptions

The supply chain risk management literature differentiates between disruption risk that arises from supply disruptions to normal activities and recurrent risk that arises from problems in coordinating supply and demand in the absence of disruptions (Kleindorfer and Saad 2005). Over the past decades, significant research has been carried out to b…

Supply Chain Resilience
By Florian Lücker, Anna Timonina-Farkas and Ralf W. Seifert
in Production and Operations Management
16 November 2024, ePub before print, https://doi.org/10.1177/10591478241302735
EXPRESS: Balancing resilience and efficiency: A literature review on overcoming supply chain disruptions
By Florian Lücker Anna Timonina-Farkas and Ralf W. Seifert
in Production and Operations Management 16 November 2024, ePub before print, https://doi.org/10.1177/10591478241302735
Summary
The supply chain risk management literature differentiates between disruption risk that arises from supply disruptions to normal activities and recurrent risk that arises from problems in coordinating supply and demand in the absence of disruptions (Kleindorfer and Saad 2005). Over the past decades, significant research has been carried out to b…
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Article
A multi-voiced account of family entrepreneuring research: Expanding the agenda of family entrepreneurship

This conceptual, multi-voiced paper aims to collectively explore and theorize family entrepreneuring, which is a research stream dedicated to investigating the emergence and becoming of entrepreneurial phenomena in business families and family firms.

Family Business Entrepreneurship
By Haja Al-Dajani, Nupur Pavan Bang, Rodrigo Basco, Alfredo De Massis and et al.
in International Journal of Entrepreneurial Behaviour and Research
November 2024, vol. 30, no. 9, pp. 2185-2233, https://doi.org/10.1108/IJEBR-05-2023-0516
A multi-voiced account of family entrepreneuring research: Expanding the agenda of family entrepreneurship
By Haja Al-Dajani Nupur Pavan Bang Rodrigo Basco Alfredo De Massis and et al.
in International Journal of Entrepreneurial Behaviour and Research November 2024, vol. 30, no. 9, pp. 2185-2233, https://doi.org/10.1108/IJEBR-05-2023-0516
Summary
This conceptual, multi-voiced paper aims to collectively explore and theorize family entrepreneuring, which is a research stream dedicated to investigating the emergence and becoming of entrepreneurial phenomena in business families and family firms.
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Article
Family CEO and radical innovation: A stewardship perspective

This article integrates the literature on radical innovation, the stewardship perspective, and family business research to develop and test a model examining the influence of a family CEO and the CEO’s generational stage on radical innovation, considering different types of family CEOs as distinct manifestations of strategic leaders’ stewardship…

Family Business Innovation
By Lorenzo Ardito, Ivan Miroshnychenko, Antonio Messeni Petruzzelli and Alfredo De Massis
in Research Policy
4 November 2024, ePub before print, https://doi.org/10.1016/j.respol.2024.105144
Family CEO and radical innovation: A stewardship perspective
By Lorenzo Ardito Ivan Miroshnychenko Antonio Messeni Petruzzelli and Alfredo De Massis
in Research Policy 4 November 2024, ePub before print, https://doi.org/10.1016/j.respol.2024.105144
Summary
This article integrates the literature on radical innovation, the stewardship perspective, and family business research to develop and test a model examining the influence of a family CEO and the CEO’s generational stage on radical innovation, considering different types of family CEOs as distinct manifestations of strategic leaders’ stewardship…
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Article
The lean impact start-up framework: Fueling innovation for positive societal change

How can innovative solutions to address societal grand challenges be cultivated in a pragmatic and impactful way? In this article, we propose the “lean impact start-up” framework, which integrates the principles of the lean start-up methodology with fresh perspectives from new stakeholder theory—and specifically, stakeholder governance. The lean…

Social Innovation Entrepreneurship
By Sophie Bacq and Stephanie Wang
in Journal of Management
November 2024, vol. 50, no. 8, pp. 3139-3161, https://doi.org/10.1177/01492063241240713
The lean impact start-up framework: Fueling innovation for positive societal change
By Sophie Bacq and Stephanie Wang
in Journal of Management November 2024, vol. 50, no. 8, pp. 3139-3161, https://doi.org/10.1177/01492063241240713
Summary
How can innovative solutions to address societal grand challenges be cultivated in a pragmatic and impactful way? In this article, we propose the “lean impact start-up” framework, which integrates the principles of the lean start-up methodology with fresh perspectives from new stakeholder theory—and specifically, stakeholder governance. The lean…
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Article
From family director pathos to board ethos: Managing multiple role identity struggles in the boardroom of family firms

The literature indicates that the board of directors exists to provide resources and strategic direction (service task) and monitor top managers (control task), often tending to overgeneralize board tasks. Using a unique sample of 36 elite family firm directors having served on 615 boards with an aggregate 1447 years’ experience, and integrating…

Family Business Board Purpose
By Cristina Bettinelli, Alfredo De Massis, Manisha Singal and John Davis
in Journal of Management Studies
November 2024, vol. 61, no. 7, pp. 2814-2848, https://doi.org/10.1111/joms.12990
From family director pathos to board ethos: Managing multiple role identity struggles in the boardroom of family firms
By Cristina Bettinelli Alfredo De Massis Manisha Singal and John Davis
in Journal of Management Studies November 2024, vol. 61, no. 7, pp. 2814-2848, https://doi.org/10.1111/joms.12990
Summary
The literature indicates that the board of directors exists to provide resources and strategic direction (service task) and monitor top managers (control task), often tending to overgeneralize board tasks. Using a unique sample of 36 elite family firm directors having served on 615 boards with an aggregate 1447 years’ experience, and integrating…
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Article
Will trade collapse? It depends on how the world responds to Trump’s tariffs

After Donald Trump’s election victory, global markets and governments are bracing for potentially seismic shifts in international trade. The US president-elect’s promises of imposing substantial tariffs – up to 60 per cent on Chinese imports and 10 per cent-20 per cent on those of other nations – have sent shock waves through the international t…

Economics Global Business Geopolitics
By Simon J. Evenett
in The National
30 November 2024
Will trade collapse? It depends on how the world responds to Trump’s tariffs
By Simon J. Evenett
in The National 30 November 2024
Summary
After Donald Trump’s election victory, global markets and governments are bracing for potentially seismic shifts in international trade. The US president-elect’s promises of imposing substantial tariffs – up to 60 per cent on Chinese imports and 10 per cent-20 per cent on those of other nations – have sent shock waves through the international t…
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Book
Prosperous and inclusive cities: How smart cities can reduce global inequalities by promoting local and inclusive prosperity

This is the third volume in the IMD smart cities case study book series. It marks the first collaboration between IMD and WeGO in collecting and publishing a set of case studies and makes heavy reference to the 2023 edition of the IMD Smart City Index (SCI), which was produced by the IMD World Competitiveness Center with WeGO’s support.

Competitiveness Technology Management Digital
By Bruno Lanvin
Published by International Institute for Management Development, © 2024
Prosperous and inclusive cities: How smart cities can reduce global inequalities by promoting local and inclusive prosperity
By Bruno Lanvin
Published by International Institute for Management Development ©2024
Summary
This is the third volume in the IMD smart cities case study book series. It marks the first collaboration between IMD and WeGO in collecting and publishing a set of case studies and makes heavy reference to the 2023 edition of the IMD Smart City Index (SCI), which was produced by the IMD World Competitiveness Center with WeGO’s support.
Copyright ©2024
Copyright owner IMD Copyright
Available Languages English
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Research Information & Knowledge Hub for additional information on IMD publications