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The Six Disciplines of Strategic Thinking
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Case Study
bKash: Financial technology innovation for emerging markets

The founder of bKash Limited (bKash), a successful mobile financial services (MFS) model pioneered in Bangladesh, built the company from scratch, targeting services at the lower socioeconomic segment of society and eventually acquiring 26 million customers. bKash has had a positive impact on the lives of countless poor people and has gained worl…

Innovation Finance Technology Management Emerging Market
2023-2024 Ivey Publishing Best Seller Award (11th among 25 expert cases)
By Ishtiaq Pasha Mahmood, Marleen Dieleman and Narmin Tartila
© 2017
bKash: Financial technology innovation for emerging markets
By Ishtiaq Pasha Mahmood Marleen Dieleman and Narmin Tartila
©2017
Summary
The founder of bKash Limited (bKash), a successful mobile financial services (MFS) model pioneered in Bangladesh, built the company from scratch, targeting services at the lower socioeconomic segment of society and eventually acquiring 26 million customers. bKash has had a positive impact on the lives of countless poor people and has gained worl…
2023-2024 Ivey Publishing Best Seller Award (11th among 25 expert cases)
Copyright ©2017
Copyright owner External Copyright
Organization bKash
Industry Finance and Insurance
Available Languages English
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Case Study
National Payments Corporation of India: Cutting-edge Fintech ecosystem innovation in India

In recent years, India had experienced a digital revolution, emerging as a forerunner in cashless payments and, in the process, dramatically raising the level of financial inclusion in the country. The National Payments Corporation of India (NPCI), established in 2008 with the mandate to improve national payment systems, became a global gold sta…

Finance Economics
2023-2024 Ivey Publishing Best Seller Award (11th among 25 expert cases)
By Marleen Dieleman, Ishtiaq Pasha Mahmood and Sadat Reza
© 2024
National Payments Corporation of India: Cutting-edge Fintech ecosystem innovation in India
By Marleen Dieleman Ishtiaq Pasha Mahmood and Sadat Reza
©2024
Summary
In recent years, India had experienced a digital revolution, emerging as a forerunner in cashless payments and, in the process, dramatically raising the level of financial inclusion in the country. The National Payments Corporation of India (NPCI), established in 2008 with the mandate to improve national payment systems, became a global gold sta…
2023-2024 Ivey Publishing Best Seller Award (11th among 25 expert cases)
Copyright ©2024
Copyright owner External Copyright
Organization National Payments Corporation of India
Industry Finance and Insurance, Financial Services
Available Languages English
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Academic publications
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Article
From family director pathos to board ethos: Managing multiple role identity struggles in the boardroom of family firms

The literature indicates that the board of directors exists to provide resources and strategic direction (service task) and monitor top managers (control task), often tending to overgeneralize board tasks. Using a unique sample of 36 elite family firm directors having served on 615 boards with an aggregate 1447 years’ experience, and integrating…

Family Business Board Purpose
By Cristina Bettinelli, Alfredo De Massis, Manisha Singal and John Davis
in Journal of Management Studies
November 2024, vol. 61, no. 7, pp. 2814-2848, https://doi.org/10.1111/joms.12990
From family director pathos to board ethos: Managing multiple role identity struggles in the boardroom of family firms
By Cristina Bettinelli Alfredo De Massis Manisha Singal and John Davis
in Journal of Management Studies November 2024, vol. 61, no. 7, pp. 2814-2848, https://doi.org/10.1111/joms.12990
Summary
The literature indicates that the board of directors exists to provide resources and strategic direction (service task) and monitor top managers (control task), often tending to overgeneralize board tasks. Using a unique sample of 36 elite family firm directors having served on 615 boards with an aggregate 1447 years’ experience, and integrating…
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Article
Boundary conditions for organizations in the Anthropocene: A review of the planetary boundaries framework 10 years on

We systematically review business research concerning the planetary boundaries framework: A natural science framework that identifies nine Earth system boundaries that govern the safe operating space for humanity. Ten years after the introduction of the planetary boundaries in business studies, we pose two critical questions: How has the planeta…

Sustainability
By Amanda Williams, Paolo Perego and Gail Whiteman
in Journal of Management Studies
7 October 2024, ePub before print, https://doi.org/10.1111/joms.13150
Boundary conditions for organizations in the Anthropocene: A review of the planetary boundaries framework 10 years on
By Amanda Williams Paolo Perego and Gail Whiteman
in Journal of Management Studies 7 October 2024, ePub before print, https://doi.org/10.1111/joms.13150
Summary
We systematically review business research concerning the planetary boundaries framework: A natural science framework that identifies nine Earth system boundaries that govern the safe operating space for humanity. Ten years after the introduction of the planetary boundaries in business studies, we pose two critical questions: How has the planeta…
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Article
Impact orientation and venture capital financing: The interplay of governmental, social impact and traditional venture capital

In addition to traditional venture capital (VC), governmental VC and social impact VC investors have emerged as alternatives to fund entrepreneurial ventures, especially start-ups that incorporate social and/or environmental objectives into commercial operations. Using a sample of 15,510 VC-backed start-ups, we show that impact-oriented ventures…

Finance Venture Capital Social Innovation
By Valentina Lo Mele, Anita Quas, Patrick Reichert and Stefano Romito
in Finance Research Letters
October 2024, vol. 68, 105987, https://doi.org/10.1016/j.frl.2024.105987
Impact orientation and venture capital financing: The interplay of governmental, social impact and traditional venture capital
By Valentina Lo Mele Anita Quas Patrick Reichert and Stefano Romito
in Finance Research Letters October 2024, vol. 68, 105987, https://doi.org/10.1016/j.frl.2024.105987
Summary
In addition to traditional venture capital (VC), governmental VC and social impact VC investors have emerged as alternatives to fund entrepreneurial ventures, especially start-ups that incorporate social and/or environmental objectives into commercial operations. Using a sample of 15,510 VC-backed start-ups, we show that impact-oriented ventures…
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Article
Family firms and the governance of global value chains

The current evolution of global value chains (GVCs) calls for moving beyond the “unipolar” view of lead multinational enterprises (MNEs) as sole rulers to examine how their characteristics and those of partner firms affect GVC governance. In response to this call, we focus on family firms, which are the most ubiquitous organizational form worldw…

Family Business Value Creation Global Business
By Francesco Debellis, Emanuela Rondi, Peter J. Buckley and Alfredo De Massis
in Journal of International Business Studies
October 2024, vol. 55, pp. 55, 962–975, https://doi.org/10.1057/s41267-024-00716-4
Family firms and the governance of global value chains
By Francesco Debellis Emanuela Rondi Peter J. Buckley and Alfredo De Massis
in Journal of International Business Studies October 2024, vol. 55, pp. 55, 962–975, https://doi.org/10.1057/s41267-024-00716-4
Summary
The current evolution of global value chains (GVCs) calls for moving beyond the “unipolar” view of lead multinational enterprises (MNEs) as sole rulers to examine how their characteristics and those of partner firms affect GVC governance. In response to this call, we focus on family firms, which are the most ubiquitous organizational form worldw…
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Article
“Real impact”: Challenges and opportunities in bridging the gap between research and practice. Making a difference in industry, policy, and society

Achieving impact from academic research is a challenging, complex, multifaceted, and interconnected topic with a number of competing priorities and key performance indicators driving the extent and reach of meaningful and measurable benefits from research. Academic researchers are incentivised to publish their research in high-ranking journals a…

Leadership Purpose
By Yogesh K. Dwivedi, Anand Jeyaraj, Laurie Hughes, Michael R. Wade and et al.
in International Journal of Information Management
October 2024, vol. 78, 102750, https://doi.org/10.1016/j.ijinfomgt.2023.102750
“Real impact”: Challenges and opportunities in bridging the gap between research and practice. Making a difference in industry, policy, and society
By Yogesh K. Dwivedi Anand Jeyaraj Laurie Hughes Michael R. Wade and et al.
in International Journal of Information Management October 2024, vol. 78, 102750, https://doi.org/10.1016/j.ijinfomgt.2023.102750
Summary
Achieving impact from academic research is a challenging, complex, multifaceted, and interconnected topic with a number of competing priorities and key performance indicators driving the extent and reach of meaningful and measurable benefits from research. Academic researchers are incentivised to publish their research in high-ranking journals a…
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Article
Look in to look out: Strategy and family business identity during COVID-19

COVID-19 challenges the value systems of family firms and urges them to adapt their behaviors, affecting their identities. This study aims to explore how and why family businesses strategically respond to challenges to their identity during COVID-19. Based on a qualitative case study of six German family firms, we propose a process model of fami…

Family Business Strategy
By Alfredo De Massis, Rebecca Alguera Kleine and Bingbing Ge
in Small Business Economics
October 2024, vol. 63, pp. 993–1018, https://doi.org/10.1007/s11187-023-00846-3
Look in to look out: Strategy and family business identity during COVID-19
By Alfredo De Massis Rebecca Alguera Kleine and Bingbing Ge
in Small Business Economics October 2024, vol. 63, pp. 993–1018, https://doi.org/10.1007/s11187-023-00846-3
Summary
COVID-19 challenges the value systems of family firms and urges them to adapt their behaviors, affecting their identities. This study aims to explore how and why family businesses strategically respond to challenges to their identity during COVID-19. Based on a qualitative case study of six German family firms, we propose a process model of fami…
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Article
Phishing attacks are evolving. Here’s how to resist them

Improvements in technology have made deepfakes — fraudulent audio, video, and images — easier than ever to create. As a result, 2024 has seen a nearly 60% surge in phishing attacks. These attacks hijack our perceptions and our ability to distinguish fiction from reality. They work because they manipulate our brains in ways we’re naturally vulner…

Digital Cybersecurity Technology Management
By Öykü Işık and Ankita Goswami
in HBR.org
29 October 2024
Phishing attacks are evolving. Here’s how to resist them
By Öykü Işık and Ankita Goswami
in HBR.org 29 October 2024
Summary
Improvements in technology have made deepfakes — fraudulent audio, video, and images — easier than ever to create. As a result, 2024 has seen a nearly 60% surge in phishing attacks. These attacks hijack our perceptions and our ability to distinguish fiction from reality. They work because they manipulate our brains in ways we’re naturally vulner…
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Article
Three lessons the west can learn from China’s economic approach to AI

AI is already everywhere, ready to change the way we work and play, how we learn and how we are looked after. From hospitality to healthcare, entertainment to education, AI is transforming the world as we know it. But it’s developing at a different pace in different parts of the world. In the west, it seems, there is a tendency to aim for perfec…

Economics Artificial Intelligence China
By Jialu Shan
in The Conversation
29 October 2024
Three lessons the west can learn from China’s economic approach to AI
By Jialu Shan
in The Conversation 29 October 2024
Summary
AI is already everywhere, ready to change the way we work and play, how we learn and how we are looked after. From hospitality to healthcare, entertainment to education, AI is transforming the world as we know it. But it’s developing at a different pace in different parts of the world. In the west, it seems, there is a tendency to aim for perfec…
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Article
Know your data to harness federated machine learning

Nowadays, deploying artificial intelligence no longer guarantees a competitive edge. What truly sets companies apart is access to diverse, extensive, high-quality data that enhances their AI system’s performance compared with that of their competitors. But concerns over data privacy can limit the use of unique, relevant data for analysis.

Artificial Intelligence Data Analytics Technology Management
By José Parra Moyano, Karl Schmedders and Maximilian Ulrich Werner
in MIT Sloan Management Review Blog
16 October 2024
Know your data to harness federated machine learning
By José Parra Moyano Karl Schmedders and Maximilian Ulrich Werner
in MIT Sloan Management Review Blog 16 October 2024
Summary
Nowadays, deploying artificial intelligence no longer guarantees a competitive edge. What truly sets companies apart is access to diverse, extensive, high-quality data that enhances their AI system’s performance compared with that of their competitors. But concerns over data privacy can limit the use of unique, relevant data for analysis.
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Article
How Eli Lilly outpaces Nvidia – Here is one chart

Move over, AI. The real bubble brewing isn’t in artificial intelligence—it’s in weight loss. Wall Street has been hyperventilating over Nvidia and OpenAI’s ChatGPT. But another titan has started to inflate. Ladies and gentlemen, let’s talk about Eli Lilly. There’s something curious about the chart below. Nvidia, the poster child of the AI revolu…

Artificial Intelligence Technology Management Leadership
By Howard H. Yu
in Forbes.com
15 October 2024
How Eli Lilly outpaces Nvidia – Here is one chart
By Howard H. Yu
in Forbes.com 15 October 2024
Summary
Move over, AI. The real bubble brewing isn’t in artificial intelligence—it’s in weight loss. Wall Street has been hyperventilating over Nvidia and OpenAI’s ChatGPT. But another titan has started to inflate. Ladies and gentlemen, let’s talk about Eli Lilly. There’s something curious about the chart below. Nvidia, the poster child of the AI revolu…
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Article
I launched the AI safety clock. Here’s what it tells us about existential risks

f uncontrolled artificial general intelligence—or “God-like” AI—is looming on the horizon, we are now about halfway there. Every day, the clock ticks closer to a potential doomsday scenario. That’s why I introduced the AI Safety Clock last month. My goal is simple: I want to make clear that the dangers of uncontrolled AGI are real and present. T…

Artificial Intelligence Technology Management Disruption
By Michael R. Wade
in Time
13 October 2024
I launched the AI safety clock. Here’s what it tells us about existential risks
By Michael R. Wade
in Time 13 October 2024
Summary
f uncontrolled artificial general intelligence—or “God-like” AI—is looming on the horizon, we are now about halfway there. Every day, the clock ticks closer to a potential doomsday scenario. That’s why I introduced the AI Safety Clock last month. My goal is simple: I want to make clear that the dangers of uncontrolled AGI are real and present. T…
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Article
Can Europe’s unified bond compete with US treasuries?

The idea of an EU bond, a common safe asset, has been gaining attention lately, particularly following calls for its introduction this month by former Italian prime minister Mario Draghi.

Finance Global Business Competitiveness
By Arturo Bris
in The National
11 October 2024
Can Europe’s unified bond compete with US treasuries?
By Arturo Bris
in The National 11 October 2024
Summary
The idea of an EU bond, a common safe asset, has been gaining attention lately, particularly following calls for its introduction this month by former Italian prime minister Mario Draghi.
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Research Information & Knowledge Hub for additional information on IMD publications