Case Study

Digital marketing at Unilever International

15 pages
December 2018
Reference: IMD-7-2037

SINGAPORE, SEPTEMBER 2018. A Unilever internal venturing effort, UI was started in Singapore by Unilever veterans to substitute the rather inefficient operating companies’ (OpCos) export units with a dedicated group focused on exploiting the group’s “white spaces” – non-core brands, consumer segments (such as diasporas and religious sub-groups), new channels (such as airports and cruises) and geographies – not big enough to merit attention from the Unilever OpCos. The group proved quickly its value proposition, doubling the turnover it inherited in less than four years, with higher margins and growth rates than the mother company. By 2016, Aseem was entrusted with organizing the marketing function, setting up a 15-person team based at HQ. The team managed 10,000+ brand/country cells remotely and had to rely heavily on digital marketing, using 3rd party resources, including open talent platforms, to gain leverage, cut costs and grow faster. It conducted 250 launches in the previous 18 months, while reducing advertising and promotion costs by 20%. Now Aseem had to take digital marketing to the next level. Should he increase spending limits per brand/country?

Learning Objective
  • Discuss the tools and power of digital marketing
  • Managing FMCG sales in a digital world
  • Outsourcing key marketing functions
  • Organizing marketing in a VUCA world
  • Understanding the entrepreneurial mindset
  • Maintaining agility in a large firm
  • Leveraging the power of the internet
  • ESAO framework (Eliminate, Simplify, Automate, Outsource)
  • Intrapreneurs
Keywords
Marketing, Operation, Digital Transformation, Digitalization, Corporate Entrepreneurship, Venturing, Marketing Strategy, Growth Strategy, eCommerce, Fast-moving Consumer Goods, White Space Strategy, Strategy, Entrepreneurship
Settings
Singapore
Unilever, Consumer Goods
2017-2018
Type
Field Research
Copyright
© 2018
Available Languages
English
Case clearing houses
IMD case studies are distributed through case clearing houses. In order to browse the collection and purchase copies please visit the links below.

The Case Centre

Cranfield University

Wharley End Beds MK43 0JR, UK
Tel +44 (0)1234 750903
Email [email protected]

Harvard Business School Publishing

60 Harvard Way, Boston MA 02163, USA
Tel (800) 545-7685 Tel (617)-783-7600
Fax (617) 783-7666
Email [email protected]

Asia Pacific Case Center

NUCB Business School

1-3-1 Nishiki Naka
Nagoya Aichi, Japan 460-0003
Tel +81 52 20 38 111
Email [email protected]

Contact

Research Information & Knowledge Hub for additional information on IMD publications

This case study is part of a series
  • Digital marketing at Unilever International
  • Unilever International 3.0: Scaling the white spaces venturing effort
  • Unilever: Opportunities in the white spaces
This case study is part of a series
  • Digital marketing at Unilever International
  • Unilever International 3.0: Scaling the white spaces venturing effort
  • Unilever: Opportunities in the white spaces
Discover our latest research
IMD's faculty and research teams publish articles, case studies, books and reports on a wide range of topics
Unilever International 3.0: Scaling the white spaces venturing effort
By Benoit F. Leleux and Pallivathukkal Cherian Abraham
Case reference: IMD-7-2171 ©2020
Summary
By 2020, Umesh Shah could rightly be proud of what he and his team had accomplished over the last eight years to capture white space consumers, i.e...
Reference IMD-7-2171
Copyright ©2020
Copyright owner IMD Copyright
Organization Unilever
Industry Consumer Goods
Available Languages English
Contact

Research Information & Knowledge Hub for additional information on IMD publications