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    Indian Hotels Company Limited (IHCL)

    How purpose powers growth

    In 2021, IHCL CEO Puneet Chhatwal faced a new challenge: embedding sustainability into a rapidly growing hospitality empire. After leading IHCL from losses to profitability and expanding with over 100 hotels, rising ESG demands prompted the launch of Paathya, a bold framework aiming to eliminate single-use plastics, adopt renewable energy, and certify all hotels by 2030. But integrating sustainability meant reshaping operations, culture, and leadership. With plans to reach 300 hotels under an asset-light model, IHCL must now balance scale with purpose. Can Paathya remain the company’s compass in a shifting global landscape?

    Florian Hoos, Manojkumar Selvaraj, Harsha Doddihal and Peter Damyanov
    October 2025
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    Rituals Cosmetics: Building the world’s leading well-being brand in Asia
    By Dominique Turpin and Sandeep Puri
    Case reference: IMD-7-2411 ©2023
    Summary
    Rituals, founded in the Netherlands in 2000 by Raymond Cloosterman, has had double digit growth over the last 15 years. It had taken the European b…
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    Reference IMD-7-2411
    Copyright ©2023
    Copyright owner IMD Copyright
    Organization Rituals Cosmetics
    Industry Consumer Goods, Cosmetics and Perfumes
    Available Languages English
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    Reference IMD-7-2451
    Copyright ©2023
    Copyright owner IMD Copyright
    Organization Apple
    Industry Consumer Goods, Consumer Electronics
    Available Languages English
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    Reference IMD-7-2423
    Copyright ©2023
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    Organization HEINEKEN
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    Available Languages English
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    Reference IMD-2704
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    Available Languages English
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    Copyright ©2025
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    Available Languages English
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    Copyright ©2025
    Copyright owner IMD Copyright
    Organization Thermax
    Industry Construction and Engineering, Industrial Engineering
    Available Languages English
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    Summary
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    Reference IMD-7-2610
    Copyright ©2024
    Copyright owner IMD Copyright
    Organization Grupo Inca
    Industry Manufacturing, Textile
    Available Languages English
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    Reference IMD-7-2609
    Copyright ©2024
    Copyright owner IMD Copyright
    Organization Grupo Inca
    Industry Manufacturing, Textile
    Available Languages English
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    2024 EFMD Case Writing Competition Award – Continuous Improvement: The Journey to Excellence Category
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    Reference IMD-7-2544
    Copyright ©2024
    Copyright owner IMD Copyright
    Organization Moon Creative Lab, Mitsui Group
    Industry Finance and Insurance, Venture Capital
    Available Languages English
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